Generator Service & Project Assistant

Generator Service & Project Assistant

Apparatus Repair & Engineering, Inc. (AR&E)
Location: Hagerstown, Maryland
Schedule: Monday–Friday, full-time
Pay: $22–$30 per hour, based on experience and qualifications

Why Join AR&E?

AR&E is an established industrial service company with a close-knit team, a reputation for quality workmanship, and a growing Generator Division. We're looking for an organized, proactive person who enjoys coordinating people, solving problems, and keeping projects moving forward.

As ourGenerator Service & Project Assistant, you'll play an important role in making sure service calls, installations, preventive maintenance visits, and customer projects stay organized from start to finish.

This is more than a traditional administrative position. You'll work directly with the Generator Operations Coordinator, technicians, vendors, and customers while taking ownership of the scheduling, communication, documentation, and follow-up that keep our department running smoothly.

What AR&E offers:

• Competitive pay of $22–$30 per hour, based on experience.
• Company-paid employee health insurance premiums.
• Annual employer HSA contribution.
• 401(k) retirement plan.
• Paid holidays and paid time off, subject to company eligibility policies.
• Monday–Friday schedule.
• Opportunities to develop project coordination and service operations skills as the department grows.

What You'll Do

You'll help turn service requests and project plans into organized, completed work. Your responsibilities will include:

Service Scheduling & Coordination

• Schedule service calls, preventive maintenance visits, installations, and technician assignments.
• Coordinate customer availability, job requirements, equipment deliveries, and site access.
• Identify scheduling conflicts and communicate changes before they become problems.

Project Support

• Track project timelines, outstanding tasks, permits, deliveries, and required documentation.
• Follow up with customers, vendors, and internal team members to keep projects progressing.
• Help ensure the right equipment, parts, and information are available when needed.

Customer Communication

• Serve as a reliable point of contact for routine scheduling questions, service updates, and project follow-up.
• Communicate professionally with customers and keep them informed of next steps.
• Build positive working relationships by being responsive, organized, and dependable.

Quoting, Purchasing & Warranty Administration

• Assist with preparing quotes and proposals, tracking approvals, and following up on outstanding estimates.
• Coordinate parts orders, vendor communication, purchasing details, and delivery arrangements.
• Maintain warranty documentation, submit claims, and track outstanding warranty issues through resolution.

Documentation & Daily Operations

• Maintain accurate work orders, service records, project files, and customer information.
• Track open items and follow through until they are completed or appropriately escalated.
• Anticipate upcoming needs, communicate potential delays, and help improve day-to-day processes.
• Provide general operational support to the Generator Operations Coordinator as needed.

What We're Looking For

We're looking for someone who takes initiative, follows through, and enjoys being the person who keeps all the details connected.

You'll be a strong fit if you:

• Are highly organized and detail-oriented.
• Communicate clearly and professionally with customers, vendors, and coworkers.
• Can manage several priorities without losing track of important details.
• Take ownership of assigned tasks rather than waiting to be reminded.
• Recognize potential problems and bring forward solutions.
• Are comfortable using email, spreadsheets, and everyday computer software.
• Work well independently while remaining a dependable team player.

Experience that would be helpful:

• Service scheduling, dispatching, project coordination, or field-service administration.
• Experience with contractors, electricians, HVAC companies, equipment dealers, or technical service businesses.
• Quoting, purchase orders, parts ordering, warranty administration, or service documentation.
• Familiarity with generators, electrical equipment, construction, or preventive maintenance.

Industry experience is a plus, but it isn't required for the right candidate. We can help you learn the equipment and processes; we're looking for someone who already brings strong organizational skills, initiative, and a commitment to doing things right.

Room to Grow

As you become familiar with AR&E's equipment, customers, and processes, you'll have the opportunity to take on greater responsibility for coordinating service operations and managing projects.

Our goal is for this position to become a dependable operational resourcesomeone who can independently manage routine scheduling, customer follow-up, warranty tracking, and project details so the Generator Operations Coordinator can focus on department performance, customer relationships, and business growth.

For someone who enjoys learning, solving problems, and taking ownership, this role offers the chance to build a long-term career in service operations and project coordination.

About AR&E

Apparatus Repair & Engineering, Inc. is an established service company serving industrial, commercial, municipal, institutional and residential customers. We take pride in quality workmanship, dependable service, and strong customer relationships. We're a close-knit team where people work together, take responsibility for their work, and contribute directly to the company's success.

Ready to Join Our Team?

If you enjoy keeping people and projects organized, communicating with customers, and making sure the details are handled, we'd like to hear from you.

Join AR&E and help us deliver reliable service while building your own skills and career along the way.