Customer Service Representative

Customer Service Representative

Pay: $18.00 - $22.00 per hour

Full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m.

References Required: Please provide 2–3 professional references upon request

Creative Cause Solutions is seeking a Customer Service Representative to serve as a primary point of contact for our clients and help coordinate projects from order intake through completion. This position plays a key role in delivering the quality, value, and service our clients have come to expect. The ideal candidate is organized, detail-oriented, and able to manage multiple projects in a fast-paced environment while maintaining excellent customer service.

Key Responsibilities

• Serve as the primary contact for clients regarding orders and project updates.
• Enter, track, and monitor customer orders from start to finish.
• Coordinate project details with the production team to ensure accurate execution.
• Follow up on open items and resolve customer inquiries in a timely manner.
• Help ensure projects are completed accurately, on schedule, and to customer expectations.
• Maintain clear and professional communication with clients and internal team members.

Qualifications

• Proficiency with PC or Mac computers.
• Working knowledge of Microsoft Office, including Word and Excel.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and manage multiple projects simultaneously.

Preferred Qualifications

• Previous customer service, account management, or project coordination experience.
• Experience in the commercial printing industry is a plus, but not required

Benefits

• Major medical insurance with employer contribution
• Paid time off
• Paid holidays
• Retirement plan

Education and Experience

• Associate degree preferred
• Customer Service: 1 year preferred
• Microsoft Office: 1 year preferred

About Creative Cause Solutions

Creative Cause Solutions is a growing company serving the Home Fashion, Apparel, Retail Display, and Commercial Printing industries. We have built a strong reputation for quality and service and continue to succeed through the dedication, talent, and teamwork of our employees. Creative Cause Solutions is an Equal Opportunity Employer.

Work Location: In-person, Bridgewater, VA