Quality Assurance Supervisor
TOPRE AMERICA – Springfield, OH
Job Summary
Topre America is seeking a Quality Assurance Supervisor to direct and coordinate quality inspection activities for parts, components, and materials produced through manufacturing processes. This position oversees quality assurance personnel, including zone technicians, lab technicians, and engineers, to ensure product quality, reliability, compliance with manufacturing requirements, and continuous process improvement.
The Quality Assurance Supervisor will establish and maintain quality procedures, support customer satisfaction, develop team members, and promote a safe and efficient work environment.
Key Responsibilities
- Perform daily safety patrols and promote compliance with company safety policies and procedures.
- Direct and coordinate product inspection and testing activities to ensure quality and reliability.
- Supervise the daily activities of zone technicians, lab technicians, and engineers.
- Establish and maintain procedures for line patrols, line audits, monthly audits, quality assurance inspections, problem analysis, quality alerts, receiving inspections, and budgeting.
- Support and maintain the company's Quality Control system.
- Collect, analyze, and interpret quality data to identify trends, determine root causes, and implement process improvements.
- Lead problem-solving efforts and develop corrective actions to address quality issues.
- Maximize labor utilization and coordinate daily work activities based on quality and manufacturing requirements.
- Communicate and enforce company rules, policies, and procedures through effective leadership.
- Assist team members in resolving work-related problems and addressing quality concerns.
- Identify training needs, coordinate training activities, and develop employee skills and performance.
- Conduct performance evaluations and prepare annual reviews for direct reports.
- Work with management and team members to improve quality, productivity, efficiency, and overall performance.
- Support customer service and respond promptly to customer and associate concerns.
- Assist with quality-related projects, process improvements, and budget management as needed.
Qualifications and Experience
- Minimum of 2 years of Quality Engineering experience.
- Minimum of 1 year of supervisory experience.
- Experience working with Honda or Toyota quality requirements is preferred.
- Strong understanding of root cause analysis, problem-solving methods, and continuous improvement.
- Ability to collect, interpret, and analyze data and implement effective process improvements.
- Demonstrated leadership skills, including team building, employee development, and conflict resolution.
- Ability to communicate company policies and procedures clearly and consistently.
- Ability to organize, prioritize, and coordinate multiple tasks and responsibilities.
- Strong analytical, decision-making, and reasoning skills.
Required Knowledge and Skills
- Basic computer skills and proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
- Familiarity with Quality Alert Database systems.
- Knowledge of AutoCAD design software.
- Strong mathematical, analytical, and problem-solving abilities.
- Effective written and verbal communication skills.
- Ability to read, interpret, and communicate technical information, procedures, reports, and quality requirements.
- Strong organizational, project management, and time management skills.
- Ability to lead, motivate, train, and develop employees.
- Commitment to quality, safety, teamwork, and continuous improvement.
Education and Experience
A bachelor's degree or an equivalent combination of education, training, and relevant experience is preferred. Candidates must meet the minimum experience requirements of 2 years in Quality Engineering and 1 year in a supervisory role.
Additional Requirements
- Must be available to respond to phone calls 24 hours a day, 7 days a week to address customer or associate issues.
- Must be willing to work occasional overtime during the week and on weekends.
- Must be able to lift up to 35 pounds.
- Must be willing to travel as needed for training and customer service.
Work Environment and Physical Requirements
This position requires regular communication with team members, management, and customers. Duties may involve standing, walking, sitting, and lifting materials weighing up to 35 pounds. Candidates must be able to perform the essential functions of the position, with or without reasonable accommodation.
Join Our Team
At Topre America, quality, safety, and continuous improvement are essential to our success. We are looking for a motivated and experienced quality professional who can lead a team, solve problems, develop employees, and help maintain high standards across our manufacturing operations.
