JOB DESCRIPTION
Job Title: Client Support Service Professional – Banking / Financial Services
Location: South Jordan, UT
Work Arrangement: 100% Onsite
Pay Rate: $22/hr W2
Duration: Long-Term Contract (6 Months, with Possible Extension)
Industry: Banking / Financial Services
Available Training Start Dates
Multiple hiring classes are available. Candidates must be available to start on one of the following dates:
Start Dates: 11/09; 1/16; 12/07; 01/04; 01/11; 01/19
No of Openings: 100+
Position Overview
We are seeking professional, customer-focused Client Support Service Professionals to join a financial services call center in South Jordan, Utah. This role involves handling inbound customer calls related to banking accounts, cash management products, online banking, mobile applications, and general financial inquiries.
Candidates must demonstrate strong communication skills, attention to detail, and the ability to deliver accurate and efficient customer service in a fast-paced financial services environment.
We are looking for candidates seeking long-term opportunities. Short-term job histories and frequent job changes may not be suitable for this position.
Key Responsibilities
- Handle inbound calls regarding banking accounts, products, and services.
- Assist customers with cash management products and services.
- Provide support for online banking platforms and mobile banking applications.
- Respond to general account-related and financial service inquiries.
- Resolve customer questions accurately and efficiently while meeting established performance metrics.
- Deliver professional, high-quality customer service.
- Multitask effectively in a fast-paced, team-oriented financial services environment.
- Adapt quickly to changing procedures, customer needs, and business requirements.
Required Qualifications
- Education: Minimum of an associate degree or evidence of having pursued higher education.
- OR previous financial services call center experience.
- Strong verbal communication and customer service skills.
- Ability to handle inbound calls while maintaining accuracy and efficiency.
- Strong multitasking, problem-solving, and adaptability skills.
- Professional attitude and commitment to delivering excellent customer service.
- Ability to work onsite in South Jordan, UT.
- Willingness to work flexible shifts, including weekends when required.
- Commitment to a long-term contract opportunity.
Work Schedule
- Multiple shifts are available.
- Weekend work may be required, depending on business needs.
- Candidates must be flexible with shift assignments and training schedules.
Additional Details
- Long-term contract opportunity with the possibility of extension.
- Candidates with stable employment histories and a demonstrated interest in long-term positions are preferred.
- Short-term employment patterns and frequent job changes may affect suitability for the role.
Interested candidates: Please share your updated resume, education details, financial services/call center experience, preferred training start date, and shift availability.
