Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
- Training Provided
Job Summary
We are seeking a friendly, reliable, and organized Customer Service Representative to join our team.
In this role, you will assist customers over the phone, schedule appointments, maintain accurate records, and ensure proper follow-up on daily tasks.
The ideal candidate has excellent communication skills, is comfortable using computers, pays attention to detail, and can manage multiple responsibilities in a professional office environment.
No industry-specific experience is required. Training will be provided.
This is a 100% in-person position at our Aurora, IL office. Remote or hybrid work is not available.
Responsibilities
- Answer incoming phone calls and respond to customer inquiries professionally.
- Schedule, confirm, and reschedule appointments.
- Maintain accurate customer information and appointment records.
- Follow up on scheduled appointments and verify their completion.
- Communicate with internal team members and outside service providers.
- Monitor incoming emails, voicemails, and missed calls.
- Document customer interactions and follow-up activities in our customer management system.
- Assist with general office administrative tasks.
- Complete assigned responsibilities accurately and on time.
- Attend training and follow company procedures.
Qualifications
- High school diploma or GED.
- Previous customer service, receptionist, scheduling, or administrative experience preferred.
- Excellent phone etiquette and verbal communication skills.
- Comfortable using computers, email, and customer management software.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize daily responsibilities.
- Reliable, punctual, and able to work independently.
- Positive attitude and willingness to learn.
- Bilingual English/Spanish is a plus, but not required.
