Area Manager:
Overall Mission: To model and ensure consistent execution of Quality, Service and Cleanliness, as well as delivering district business performance results in each of the key result areas by developing a culture of accountability and delivering “Every Store Perfect”:
- Through a process approach ensuring standards (financial and operational) by executing plans and holding store teams accountable to grow sales and profit, maintaining quality at the highest levels.
- Through clearly communicating brand standards and expectations;
- Through coaching, training and mentoring the Management teams to achieve their full potential;
- Through driving an ownership mentality by showing an ability to grow the business with both top line and bottom line results;
- Through building an environment consistent with the Company Mission and Vision.
Key Performance Areas:
Sales and Profit Growth
- Lead district with an unrelenting passion to grow sales and profitability.
- Ensure the district results achieve the expectations for the key result measures while demonstrating an ability to change.
- Report district performance to Division Presidents quarterly through a process approach.
- Partner with Division Presidents on local marketing to plan and execute DMA-level and local store marketing plans.
Developing People- Coach General Manager to hold Management team accountable for service, quality, cleanliness, facility and safety improvement plans and results.
- Oversee and ensure the effectiveness and execution of crew training, recertification, development and promotion process.
- Lead bench discussion with DM & HRM on effective succession planning processes.
- Conduct interviews, hire, and train quality management candidates from internal, external, and campus efforts.
- Ensure effective MIT and Manager Training, development, and feedback execution through weekly visits with Managers in Training.
- Support and prioritize development of General and District Manager hires in partnership with DP, HRM and FTM.
- Ensuring the most effective utilization of company assets and district talent.
- Coach General Manager on appropriate store associate staffing requirements.
- Ensure Operation Supervisor and Internal Management Candidate development.
