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Behavioral Health Manager- Monticello Admin

Mainline Health Systems Inc

Monticello, AR 71655 • 10/23/2026

Healthcare , Management

Job Description

Job Description

Behavioral Health Manager

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Department: Behavioral Health Reports To: Behavioral Health Director

Position is 75% Clinical, 25% Administrative Amount of Travel Required: up to 50%

Job Status: Full Time Positions Supervised: Behavioral Health Case Managers

FLSA Status:Non-Exempt

Grade/Level:

Work Schedule:

8 a.m. to 5:30 p.m. Monday- Thursday.

8 a.m. to 12:00 p.m. on Friday.

8:00 a.m. to 4:30 p.m. (UAM Clinic and other school-based clinics)

However, adjustments in schedule or additional hours may be required to complete duties. Schedule may differ based on clinic location and patient need.

POSITION SUMMARY:

The Behavioral Health Manager reports to the Behavioral Health Director and is responsible for the direct supervision and support of the Behavioral Health Case Management team. This role ensures efficient and timely case management services, oversees operational workflows, and promotes high standards of care coordination and documentation. The Manager plays a critical leadership role in staff development, program integration, and community engagement while supporting the overall mission and goals of the Behavioral Health department. The Behavioral Health Manager is involved in continuous Quality Improvement practices and measures as set by Mainline Health Systems, Inc. and in which the practice focus is based on a Patient Centered Medical Home model of care.

RESPONSIBILITIES:

Include but not limited to:

  • Responsible for administrative tasks such as hiring new behavioral health case managers, coordinating work schedules, evaluating staff performance, and assisting with staff training.
  • Ensure staff adherence to policies, procedures, and compliance standards.
  • Oversee behavioral health case management caseload assignments to ensure equitable distribution and manageable workloads.
  • Monitor discharge planning and documentation from a behavioral health case manager perspective to ensure continuity of care.
  • Monitor timeliness of working patient referrals and addressing telephone encounters.
  • Track and analyze patient no-show rates and scheduling issues; identify opportunities to improve appointment compliance and maximize patient engagement.
  • Support outreach efforts, community relations, and public relations activities to promote the Behavioral Health program.
  • Assist with grant proposal writing, implementation, tracking, and reporting of grant funded activities and requirements.
  • Clerical and administrative tasks related to patient care such as scheduling appointments, reminder calls, outreach letters, coordinatingintegrated, behavioral health and medical appointments, updating patient contact information etc. and prior authorizations if indicated.
  • Provide education to patients about MHS services as needed.
  • Assist with care coordination (connecting patients with needed resources, referrals to other agencies as needed, obtaining ROI’s as needed etc).
  • Complete screeners to determine patient and family needs and develop plans to meet identified needs. Enter screeners in visit note/smart forms.
  • Assist providers with patient care by making follow-up calls to assist with patient adherence to treatment plan goals.
  • Assist with coordination of Integrated Care services by monitoring and working with various disciplines on the unified treatment plans.
  • Assist Behavioral Health Consultant’s with patient care by monitoring, updating and tracking identified treatment goals.
  • Participate in Quality Improvement, Quality Assurance activities as appropriate for departmental tracking.
  • Serve as part of the care team; following and implementing workflows that support and sustain MHSI Patient Centered Medical Home model of care.
  • Participates in all Risk Management activities as assigned.
  • Other duties as assigned

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand

O (Occasionally)

Walk

O (Occasionally)

Sit

F (Frequently)

Handling / Fingering

F (Frequently)

Reach Outward

O (Occasionally)

Reach Above Shoulder

O (Occasionally)

Climb

N (Not Applicable)

Crawl

N (Not Applicable)

Squat or Kneel

O (Occasionally)

Bend

O (Occasionally)

10 lbs or less

F (Frequently)

11-20 lbs

O (Occasionally)

21-50 lbs

O (Occasionally)

51-100 lbs

N (Not Applicable)

Over 100 lbs

N (Not Applicable)

Push/Pull

12 lbs or less

O (Occasionally)

13-25 lbs

O (Occasionally)

26-40 lbs

O (Occasionally)

41-100 lbs

N (Not Applicable)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)



Other Physical Requirements

Vision (Near, Color)

Sense of Sound (telephone and verbal conversations)

Sense of Touch

QUALIFICATIONS

  • Bachelor’s degree in social work, Psychology, Counseling, or related field.
  • Minimum 3 years of experience in behavioral health or social service case management.
  • Strong knowledge of behavioral health documentation, workflows, and integrated care practices.
  • Excellent organizational, interpersonal, and communication skills
  • Excellent professional customer service skills required
  • Working knowledge of relevant software