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Service Manager

Horwitz

Minneapolis, MN 55428 • 10/23/2026

Job Description

Job Description

At Horwitz, we don’t just offer jobswe build careers. For over 100 years, we’ve been a leader in HVAC, plumbing, electrical services, delivering exceptional service while fostering a supportive and innovative workplace. Joining our team means working with passionate professionals in a culture built on safety, accountability, professionalism, motivation, curiosity, and a can-do attitude.

We’re committed to your growth with training, mentorship, and advancement opportunities. Along with competitive benefitsyou’ll be part of a company that values its employees and makes a positive impact in the community. Join Horwitz and become part of a legacy of excellence and opportunity.

Key Responsibilities:

These responsibilities generally describe the nature of the position and may not be all inclusive:

  • Full accountability of the service P&L
  • Lead the service division's strategic approach including service growth strategy, sales strategy and annual planning.
  • Lead the Service team managers.
  • Build and maintain strategic customer relationships to support retention, growth, and long-term business development.
  • Build and develop the Service leadership team, including succession planning, talent development, and organizational capability.
  • Collaborate with internal departments to ensure smooth project execution.
  • Analyze financial performance and implement strategies to meet business goals.
  • Maintain an effective pricing structure.
  • Identify opportunities for growth and targeted customer strategies.
  • Identify and support process improvements and organizational structure.
  • Perform other duties as assigned
  • Conduct yourself in accordance with Horwitz core values: Safe, Accountable, Professional, Motivated, Can Do and Curious.
  • Get better every day.

Skills and Abilities:

  • Strong leadership and communication skills.
  • Ability to hold employees accountable while maintaining positive working relationships.
  • Strong organizational and problem-solving skills.

Education and Experience:

  • 5+ years of experience in HVAC service industry
  • 2+ years of experience in a managerial or leadership role within the HVAC service industry
  • Demonstrated experience in business development, strategic planning, and P&L management.
  • Strong understanding of sales and marketing strategies in a service-oriented industry.