This position provides support to the Refugee Program Team assisting with programs, initiatives, and day-to-day operations that promote quality patient care and improve health outcomes across the community.
Position Summary:
The Community Health Worker/Patient Navigator (CHW) will work to outreach, identify, recruit, and support patients to engage in care and/or care management services; and will provide patient education and advocacy to assist patients with accessing services of FHCW and make and follow-up on referrals for external services as part of the population health team.
Program Specific Essential Duties and Responsibilities:
- Supports the care team with patient follow-up, reminders, and addresses barriers to care.
- Document all services as required and will assist in meeting all program requirements.
- Collects and analyzes data related to the project and works with data management staff for data collection.
- Provides outreach and meets with patients to explain services and coordinates the treatment plan.
- Facilitates referral process for patients using Healthify, E-referral, Community Help, and other tools as applicable.
- Advocates for patients regarding transportation, interpretation, health insurance, and FHCW services.
- Strong organizational and communication skills to act as a hub of information across multiple departments.
- Any and all other duties as assigned.
Qualifications and Education Requirements:
One of the following combinations of education and employment experience must be met in order to be considered for the position:
Education
And
Experience
High school diploma or GED required; Bachelor’s degree preferred. Preferred candidate will have Community Health Worker or Medical Interpreter certificate of completion.
Minimum of two years relevant work or college-level internship experience required. Proven ability required to perform patient interviews, coordinate and collaborate with internal services and external community partners.
- Bilingual in English and another language appropriate to FHCW patient population required.
- Community Health Worker Core Training required within first year of employment.
