Network Engineer

We are seeking an experienced Network Deployment Engineer to deliver post-sales implementation services for complex network solutions. This role leads requirements definition, implementation planning, end-to-end design, equipment staging, configuration, testing, and deployment of software and hardware solutions across geographically distributed environments.

• Provide post-sales engineering and implementation services across a broad portfolio of network products and services, including requirements definition, implementation planning, end-to-end system design, equipment staging, configuration development and testing, and deployment of software and hardware network solutions across geographically distributed environments.
• Proactively evaluate solution specifications as customer requirements evolve and recommend changes that optimize value for both the client and the organization.
• Prepare clear documentation for internal and external clients that details system designs and deployed solution configurations.
• Coordinate remotely with Smart Hands resources and Project Managers to complete activities through clear communication and effective coordination.
• Develop and maintain professional, productive relationships with clients; infrastructure vendors, including internet service providers and carrier services; software and hardware vendors; and other key contributors to ensure stable, high-quality product and service delivery aligned with organizational objectives and client expectations.
• Provide technical overviews of product architecture, functionality, system and data requirements, service delivery, and integration with enterprise applications.
• Continuously research, expand, and apply knowledge of market and industry trends and benchmarks to identify, recommend, and implement relevant best practices, methodologies, and analytics.
• Continuously develop knowledge, skills, and abilities through multiple learning channels, strengthening both technical and nontechnical capabilities. Continue expanding expertise in the operating systems, network infrastructure, products, and services supported by the organization.

• Meet all financial performance objectives for the assigned area of responsibility and take corrective action when needed.
• Implement and recommend improvements to deployment engineering methodologies, core competencies, and processes to support stable, high-quality product and service delivery aligned with organizational objectives and client expectations.
• Maintain and strengthen a client-service-oriented environment focused on predicting, detecting, and resolving problems. Proactively identify and remove barriers to meeting client expectations; document issues, action plans, and outcomes in a timely manner; and achieve all client satisfaction objectives and internal and external service-level agreements.
• Actively and consistently recommend and support efforts to improve, simplify, automate, and enhance day-to-day service delivery operations and the client experience.
• Foster collaborative working relationships within operations and across all organizational levels and departments to execute deployment engineering functions and company priorities.
• Use established escalation and exception paths, processes, and systems to report current performance and recommend performance improvements.
• Achieve leadership-established performance targets for applicable key performance indicators.
• Perform other duties as assigned by management.

Understands how individual responsibilities connect to broader organizational goals and needs, and performs the role with those goals in mind. Looks beyond immediate job requirements to suggest improvements to overall operations and takes personal ownership of organizational success.

Demonstrates a commitment to meeting the needs of internal and external customers in ways that create customer satisfaction. Considers the impact on external customers when taking action, setting policies, or performing job duties. Anticipates external trends that may shape future customer wants and needs, and identifies creative service improvements that can increase efficiency and reduce cost.

Interprets situations and events from a business perspective to make decisions consistent with the organization’s strategic direction and goals. Uses technology to strengthen decision-making and provide cost-effective organizational and management tools. Aligns policies to support a consistent, unified business approach and improves cooperation and communication across departments.

Makes sound decisions by combining analysis, knowledge, experience, and judgment. Identifies core problems by examining symptoms, resolves key issues behind major problems in the short term, and develops and executes long-term solutions. Maintains a strong record of accurate decisions and applies effective decision-making strategies during crises.

Demonstrates a strong commitment to achieving or exceeding internal and external standards of excellence. Shows passion for improving service delivery and continuous improvement, and establishes and maintains high performance standards for self and others in support of the organization’s strategic plan.

• Bachelor’s degree in Engineering, Management Information Systems, Information Technology, Computer Science, or a related field, or equivalent relevant experience.
• At least five years of engineering deployment experience involving complex client requirements assessments, solution design, and implementation within the technology services industry.
• Ability to work within established change management processes and procedures, understand requirements, gather end-user requirements, and compile documentation that aligns with existing standards within specified timeframes.
• Previous post-sales engineering experience with network solutions, including requirements definition and implementation planning, end-to-end system design, equipment staging, configuration development and testing, and deployment of software and hardware solutions across geographically distributed environments.
• Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA), Arista ACE, or related certifications preferred.
• Experience working in a production data center environment, including direct management of routers, switches, firewalls, global and local load balancing, and demilitarized zones (DMZs), together with a solid understanding of DNS, DHCP, and IP address management (DDI).
• Proficient knowledge of industry-standard networking technologies and infrastructure, including cabling, LAN, WLAN, and WAN.
• Extensive routing experience, including a thorough understanding of BGP, OSPF, EIGRP, route subnetting, and route aggregation techniques.
• Demonstrated switching experience and knowledge of data center switching, including the Nexus product line, spine-and-leaf architecture, Cisco ACI, and Arista CLOS.
• End-to-end process thinking, supported by proven experience in business processes and workflow design.
• Excellent problem-solving and systems analysis skills, with demonstrated success in root cause analysis, effectiveness measurement, and related documentation.
• Demonstrated success in continuously expanding and applying knowledge of technology, market, and industry trends to identify, recommend, and implement best practices and methodologies.
• Ability to work effectively across functional groups to optimize product and service offerings, create a seamless internal and external client experience, and deliver timely and accurate issue resolution.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, enterprise resource planning systems, service delivery management tools, and related cloud-based technology systems.