Inside Sales Representative

Job Details

Location: 18211 Chisholm Trail, Houston, TX 77060

Job type: Full-time, on-site

Schedule: Monday–Friday, 7:30 a.m.–4:30 p.m. Central Time

Hours: 40 working hours per week, with a one-hour lunch break each workday

About TOPREGAL

TOPREGAL U.S. is an e-commerce supplier of warehouse equipment and material handling solutions, serving businesses from our Houston facility. Our products help customers equip and organize their operations, from racking and workbenches to electric forklifts, pallet jacks, and stackers.

About the Role

TOPREGAL U.S. is seeking a customer-focused Inside Sales Representative to help businesses select warehouse equipment and material handling solutions. This position manages inbound inquiries, prepares quotations, follows up on sales opportunities, and coordinates orders from initial inquiry through fulfillment.

What You Will Do

• Respond promptly and professionally to sales inquiries received by phone, email, and the sales hotline.
• Understand customer needs and recommend products based on published specifications and application requirements.
• Prepare accurate quotations and follow up to answer questions and secure orders.
• Communicate pricing, product availability, shipping information, and order status accurately.
• Maintain customer information, quotations, sales activities, and orders in the company ERP system.
• Coordinate with warehouse, logistics, accounting, and technical teams to support timely fulfillment.
• Manage customer questions and helpdesk tickets, escalating technical or service issues when appropriate.
• Develop product knowledge and identify additional products relevant to customer needs.
• Support sales management with assigned projects and recommend sales and service process improvements.