Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance to employees across sites in Winters, California. This Long-term Contract position is ideal for someone who enjoys solving desktop and workstation issues, supporting end users with professionalism, and keeping service requests moving efficiently from intake through resolution. The role offers the opportunity to build experience across hardware, software, device setup, and day-to-day IT operations while working closely with the broader technology team.
Responsibilities:
• Serve as the first point of contact for incoming technical support requests and deliver timely assistance for computer and workstation issues.
• Record, track, and update service desk tickets with clear notes, resolution details, and status changes until completion.
• Escalate more complex incidents to senior IT staff when appropriate while contributing support on advanced cases to expand technical knowledge.
• Install, configure, and maintain desktops, laptops, handheld devices, and Windows-based operating systems for end users.
• Transfer user files and settings securely from existing equipment to replacement devices during refreshes and deployments.
• Communicate directly with employees to explain solutions, provide updates, and confirm that issues have been resolved satisfactorily.
• Support assigned IT initiatives and travel to multiple facilities or plant locations as needed to complete onsite work.
• Perform routine equipment and infrastructure upkeep, including inspecting and replacing filters or components associated with designated network or computer hardware.
• Troubleshoot hardware and software problems independently, verify completed work for accuracy, and assist with additional technology-related duties as assigned.• High school diploma or equivalent required.
• At least 1 year of experience in a computer support, help desk, or desktop support environment.
• Working knowledge of Active Directory, Windows operating systems, and service desk ticketing practices.
• Experience supporting Microsoft Windows 10 and related end-user hardware and software.
• Ability to perform basic technical troubleshooting and determine when issues should be escalated.
• Proficiency with Microsoft Word, Excel, and Outlook, along with solid written and verbal communication skills.
• Ability to work independently as well as collaboratively, manage multiple priorities, and meet deadlines.
• Willingness and ability to travel between sites, follow safety procedures, and occasionally lift up to 50 pounds.
