Patient Financial Counselor

We are looking for a Patient Financial Counselor to join a behavioral health organization in Naples, Florida on a contract basis. In this role, you will help patients and families make informed decisions about the financial aspects of mental health and substance use treatment by explaining coverage, anticipated costs, and support options. This position works closely with care teams and payers to reduce confusion, resolve coverage questions, and promote a positive patient experience. The schedule is Tuesday-Friday 12pm-8pm, and Saturday 8am-4pm.

Responsibilities:

• Review insurance plans to confirm eligibility, covered services, patient responsibility amounts, and other benefit details before or during treatment.

• Guide patients and family members through expected charges, payment expectations, and available options in a clear and supportive manner.

• Support individuals with completing financial assistance paperwork and connect them with appropriate funding resources when available.

• Communicate with insurance representatives to address authorization needs, verify coverage information, and help resolve billing-related concerns.

• Record financial conversations, benefit findings, and assistance activity accurately while following healthcare documentation standards and organizational policies.

• Deliver empathetic service during sensitive discussions, helping patients navigate complex financial matters with professionalism and care.

• Collaborate with internal teams involved in patient intake, billing, and financial services to ensure timely and accurate information sharing.

• High school diploma required; associate's or bachelor's degree preferred.
• At least 2 years of experience in healthcare financial counseling, patient access, medical billing, or a closely related function.
• Working knowledge of insurance verification processes, benefit structures, and patient assistance programs.
• Strong verbal and written communication skills with the ability to explain financial information to patients and families clearly.
• Demonstrated customer service and problem-solving abilities in patient-facing or healthcare support environments.
• Proficiency with Microsoft Office applications and comfort using online tools and systems.
• Ability to manage sensitive information with accuracy, discretion, and attention to detail.