This role will focus on managing repair orders, ensuring parts availability, creating repair reports, and handling customer device shipments. The ideal candidate must be able to multitask efficiently and work independently to support the team and keep operations running smoothly.
- Receive incoming flexible endoscopes and verify shipments against documentation.
- Inspect incoming scopes for proper identification, serial numbers, and visible shipping damage.
- Accurately document receipt, condition, and status of each endoscope.
- Enter and maintain scope information in the appropriate tracking or work-order system.
- Prepare flexible endoscopes for shipment to customers, vendors, and outside repair facilities.
- Package scopes using proper protective materials to prevent damage during transportation.
- Verify correct scope, accessories, paperwork, and shipping information before shipment.
- Create shipping labels, packing slips, and required documentation.
- Coordinate outbound shipments with couriers and shipping carriers.
- Track shipments and communicate delays, discrepancies, or delivery issues.
- Maintain accurate records of scopes sent to and received from outside vendors.
- Safely handle and transport delicate, high-value medical equipment.
- Follow company procedures for cleaning, handling, identification, and storage of flexible endoscopes.
- Maintain an organized shipping, receiving, and scope staging area.
- Communicate with repair technicians, quality control, management,
- Identify and report damaged, missing, or incorrectly shipped equipment.
- Assist with inventory control of scopes, accessories, cases, and shipping supplies.
- Perform other duties related to shipping, receiving, inventory, and endoscope operations as assigned.
Qualifications:
- Ability to multitask in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Self-sufficient with a proactive approach to work.
- Experience with inventory management and parts ordering is a plus.
- Strong communication skills for dealing with customers and team members.
- Prior experience in a similar role is preferred.
- Ability to work independently with minimal supervision.
- Comfortable working with different software systems (transition to a new internal system coming soon).
- Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
Encore is a growing company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities across the United States, to ensure the highest level of safety for each patient, meeting the standards of OSHA, FDA, HSPA, AORN, AIMI, etc. We value our diversity of over 100 years total combined as a company. We believe that every device we repair contributes to better patient care, and we’re looking for driven individuals who share our commitment to excellence and innovation.
