CDR General Services is seeking a motivated, organized, and customer-focused Client Relations & Sales to join our team inBaton Rouge, LA. The ideal candidate will have strong communication skills, sales experience, and the ability to manage customer relationships, scheduling, and administrative responsibilities in a fast-paced service environment. This position plays a key role in supporting business growth, maintaining customer satisfaction, coordinating daily operations, and ensuring efficient scheduling of residential and commercial cleaning services.
Job Details
Key Responsibilities
Sales & Client Relations
Answer incoming calls and provide professional customer assistance.
Prepare accurate quotes for residential and commercial cleaning services.
Follow up with existing, former, and prospective customers to generate sales opportunities.
Promote additional services to increase revenue and customer satisfaction.
Address customer concerns and assist with retaining clients considering service cancellations.
Identify opportunities to fill schedule openings and maximize cleaning team productivity.
Build and maintain positive, long-term customer relationships.
Administrative Support
Enter and update job details, pricing, and service instructions in Maid Central.
Maintain accurate sales, cancellation, and profit/loss reports.
Document customer bookings, complaints, service issues, and reported property damage.
Prepare and submit weekly reports to management by Monday morning.
Coordinate customer keys, scheduling tools, and marketing-related activities.
Ensure customer records and internal documentation remain accurate and organized.
Scheduling & Customer Service
Coordinate daily cleaning schedules and service routes to maximize operational efficiency.
Maintain consistent cleaner assignments for customers whenever possible.
Process employee time-off requests and adjust schedules for absences or staffing changes.
Monitor phone messages and emails daily to ensure timely responses.
Update customer and employee notes within the scheduling system.
Communicate customer complaints and service concerns to the Operations Manager.
Collaborate with cleaning teams and management to resolve scheduling conflicts and maintain customer satisfaction.
Requirements
Previous experience in customer service, sales, client relations, or administrative support preferred.
Strong verbal and written communication skills.
Excellent organizational, multitasking, and time management abilities.
Comfortable handling inbound and outbound customer calls.
Ability to prepare service quotes and follow up on sales opportunities.
Proficiency with computers, email, and scheduling software.
Experience with CRM systems or Maid Central is a plus.
Strong problem-solving skills and attention to detail.
Ability to handle customer complaints professionally and effectively.
Ability to manage multiple priorities in a fast-paced environment.
Dependable, punctual, and able to work independently or as part of a team.
