Job Summary:
The Collector will identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records.
Supervisory Responsibilities:
Duties/Responsibilities:
- Monitors the status of delinquent accounts.
- Initiates collection actions by notifying account holders and cosigners of delinquent status.
- Records payments made to the customers account.
- Investigates disputed balances; where appropriate, corrects errors such as misapplied payments, reversed late charges, direct deposit errors, or over-payments from insurance.
- Identified accounts requiring additional, personal contact for referral to third-party collector.
- Ensures the security of customer files and delinquent account reports.
- Performs other related duties as required.
