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Job Title:Production Support Engineer – AWSDuration: Full Time / Permenent Role Location: Birmingham, AL, Columbia, SC, Knoxville, TN or Lafayette, LAWork Mode:5 Days Onsite
Position Overview
Provide production support for critical HR, Finance, and other back-office applications hosted in AWS.
Two positions support a 24x7 Eyes-on-Glass environment, working 12.5-hour shifts with rotating day/night coverage every 4–6 weeks (typically Sun-Wed).
One position (under Aravind) works primarily Monday-Friday with on-call coverage and every-other-weekend support.
Candidates must be flexible and comfortable supporting a 24x7 production environment.
Key Responsibilities
Monitor production systems, alerts, scheduled jobs, and application health.
Perform incident triage, troubleshoot failures, analyze logs, and restore services.
Support and troubleshoot AWS, RDS, Redshift, AutoSys, and existing CI/CD pipelines.
Use ServiceNow (or similar ticketing tools) to document and manage incidents.
Research issues beyond existing knowledge articles, gather diagnostics, and escalate with actionable findings.
Identify opportunities for automation and operational improvements.
Required Skills
6+ years of production/application support experience.
Strong AWS production support experience, including console navigation and log analysis.
Experience with:
AWS services
Amazon RDS
Amazon Redshift
AutoSys
Incident management and troubleshooting
ServiceNow or comparable ticketing systems
Good understanding of DevOps and CI/CD processes, including running, monitoring, and troubleshooting pipelines rather than building or deploying them.
Nice to Have
AWS Associate Certification.
Python scripting (strongly preferred for at least one of the three hires).
Experience supporting HR, Finance, or other enterprise back-office applications.
Automation experience.
Key Success Factors
Strong log analysis and troubleshooting skills.
Ability to independently investigate issues