Advantage Tech is searching for a Sr. M365 Manager to join their client's team in Kansas City, KS.
GENERAL PURPOSES
Lead the operations and staffing of one or more technology support services teams.
Own the operational health, administration, governance, service reliability, and continuous improvement of the client's Microsoft 365 tenant supporting all client users. Lead a Microsoft 365 administration team responsible for Exchange Online, SharePoint Online, Microsoft Teams, Microsoft 365 Copilot administration, Microsoft 365 Apps, Microsoft Purview, and legal discovery support as needed.
JOB DUTIES AND RESPONSIBILITIES:
- Lead and develop the Microsoft 365 administration team, including senior administrators aligned to specialty areas and junior administrators focused on KLO ticket fulfillment and skill development
- Own day-to-day Microsoft 365 tenant operations, including service health monitoring, incident response, escalation management, change coordination, admin center governance, and operational readiness for Microsoft roadmap changes
- Establish clear workload ownership and cross-training across Exchange Online, SharePoint Online, Microsoft Teams, Microsoft 365 Apps, Microsoft 365 Copilot administration, Microsoft Purview, automation, and service operations
- Oversee Exchange Online administration, including mailbox and shared mailbox administration, distribution groups, transport rules, mail flow, retention-related administration, and service escalations
- Oversee SharePoint Online administration, including site lifecycle, permissions governance, external sharing controls, ownership hygiene, storage, standards, and remediation of overshared or unmanaged content
- Oversee Microsoft Teams administration, including policy management, meeting and collaboration settings, lifecycle governance, guest and external access, and support for business-critical collaboration spaces
- Lead Microsoft 365 Copilot administration activities, including licensing coordination, service settings, operational controls, reporting, data readiness partnership, and governance alignment
- Partner with Information Security, Legal, Privacy, Records, Compliance, HR, Communications, Infrastructure, 1AM, Service Desk, Field Services, and business leaders to align Microsoft 365 operations with business priorities and risk requirements
- Administer or support Microsoft Purview capabilities related to audit, retention, eDiscovery, legal hold, information protection, OLP-related administration, and data governance as assigned
- Support legal discovery and investigation requests through controlled, documented, and auditable processes in partnership with legal and compliance stakeholders
- Ensure privileged administration follows least privilege, role-based access, documented approvals, separation of duties, and recurring access review practices
- Define and maintain operational standards, runbooks, troubleshooting guides, knowledge articles, configuration documentation, and decision records for Microsoft 365 tenant policies and workload administration
- Drive automation using PowerShell, Microsoft Graph, Power Platform, and approved enterprise tooling to reduce repetitive administration, improve consistency, and increase team capacity
- Use ITIL-aligned service management practices to improve incident response, request fulfillment, problem management, change control, root cause review, and operational accountability
- Measure and report platform health, queue health, service risks, ticket trends, change outcomes, automation impact, team performance, and roadmap progress to IT leadership and stakeholders
- Identify and remediate operational risk created by legacy settings, excessive permissions, stale ownership, unmanaged collaboration spaces, unsupported configurations, or upcoming Microsoft service changes
- Function as a partner and trusted advisor to IT leaders and business stakeholders on Microsoft 365 operations, productivity platform reliability, collaboration governance, compliance support, and Al-enabled productivity administration
- Manage Human Resources needs including recruitment, performance management, etc.
- The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required
EDUCATION AND EXPERIENCE:
- Undergraduate degree in Information Technology, Computer Science, Business, or related field (or equivalent combination of education and experience)
- 8 or more years of progressive IT experience with significant hands-on Microsoft 365 administration, engineering, operations, or platform ownership experience in an enterprise environment
- 1 or more years of leadership, supervisory, or people management experience managing administrators, engineers, supervisors, or technical operations teams
- Experience leading operational support for large user populations, preferably 10,000 or more users, with mature incident, request, change, escalation, and documentation practices
- Experience administering or leading services across Exchange Online, SharePoint Online, Microsoft Teams, Microsoft 365 Apps, Microsoft Purview, Microsoft 365 Copilot administration, licensing, and service health
- Experience partnering with Legal, Information Security, Compliance, HR, Communications, and business stakeholders on collaboration, data protection, legal discovery, and productivity platform needs
- Certification and/or License - may be required during course of employment; Microsoft 365 Administrator Expert, Identity and Access Administrator, Teams Administrator, Information Protection Administrator, Security Operations, Azure Administration, ITIL, Agile, and/or PMP preferred
KNOWLEDGE, SKILLS, AND ABILITIES:
- Leadership, coaching, mentoring, prioritization, workforce planning, and team-building skills with a practical operations-focused management style
- Strong understanding of Microsoft 365 tenant administration, workload governance, service health, operational controls, and enterprise collaboration platforms
- Advanced working knowledge of Exchange Online, SharePoint Online, Microsoft Teams, Microsoft 365 Apps, Microsoft Purview, Microsoft 365 Copilot administration, licensing, and workload policy administration
- Strong understanding of Microsoft 365 security and compliance concepts, including role-based access, least privilege, retention, audit, eDiscovery, legal hold, OLP, sensitivity labeling, external sharing, and data governance
- Excellent written, verbal, presentation, facilitation, and stakeholder communication skills
- Strong analytical skills with the ability to interpret ticket trends, service health signals, audit needs, operational metrics, risk indicators, and user-impacting service changes
- Strong customer service orientation with a mindset of owning the platform experience, not just resolving the ticket
- Able to explain technical complexity, governance choices, risk tradeoffs, and Microsoft platform changes in clear, practical terms for IT leaders, business stakeholders, and support teams
- Able to work effectively across teams to gain alignment and support for initiatives through collaboration, communication, and influence
- Able to establish practical standards and governance that support business outcomes, service reliability, user productivity, and changing needs
- Able to manage multiple priorities, projects, escalations, operational responsibilities, and stakeholder needs across teams and locations
- Able to work effectively with moderate supervision and exercise sound judgment in resolving complex or time-sensitive issues within established guidelines
- Must be able to read, write and speak English
