RIA Client Service/Operations Manager

Job Title: RIA Client Service and Operations Manager

Job Description

A growing wealth management firm in Bellevue, WA is seeking a skilled RIA Client Service and Operations Manager to provide exceptional client service and operational support to an office of approximately five team members. This full-time, onsite role runs Monday through Friday from 8:00 a.m. to 4:30 p.m. and offers a direct placement opportunity. The position is ideal for a professional with multiple years of wealth management client service and operations experience who is ready to assume or expand leadership responsibilities, including people management, mentoring, delegation, workflow management, and operational oversight. In this role, you will support client service and account operations for a registered investment advisory firm with more than $1.2 billion in assets under management and a client base of 200500 relationships.

Responsibilities

• Support client service and account operations for a large registered investment advisory practice managing over $1.2 billion in assets and serving 200500 clients.
• Review an average of 15 solicited and discretionary trades per day, including block trades, ensuring accuracy, compliance, and timely settlement.
• Craft proprietary daily market research reports and present findings directly to Wealth Advisors to support investment and planning decisions.
• Perform cash management activities across the client book in compliance with anti-money laundering regulations and firm policies.
• Prepare accurate client-facing financial reports and assist advisors with preparation for client review meetings.
• Assist in the preparation and review of federal tax returns for high-net-worth clients using appropriate tax software and tools.
• Serve as the primary point of contact for a select group of clients, functioning as their Wealth Management Associate.
• Deliver exceptional client service by anticipating client needs, proactively addressing concerns, and resolving issues efficiently.
• Participate in client meetings and present ideas and concepts in a clear, organized, and effective manner.
• Prepare meeting materials, summaries, and documentation, and manage post-meeting action items to ensure timely follow-up.
• Oversee the gathering, organization, and maintenance of client information and ensure data integrity within the CRM system.
• Assist in developing and implementing financial plans, leveraging financial planning tools and analysis to support client financial decisions.
• Oversee the new client onboarding process, including account opening, documentation, and initial setup, and manage ongoing account maintenance.
• Provide leadership within the client service and operations team, including mentoring colleagues, delegating tasks, and managing workflow.
• Contribute to continuous improvement of operational processes and procedures to enhance efficiency, accuracy, and client satisfaction.

Essential Skills

• 25 years of progressively responsible experience in the wealth management industry, with a focus on client service and operations.
• Demonstrated experience in a registered investment advisory (RIA) environment or similar wealth management setting.
• Strong understanding of trade processing, block trading, and settlement procedures.
• Knowledge of cash management practices and compliance with anti-money laundering (AML) regulations.
• Ability to prepare client-facing financial reports and support advisors with client review preparation.
• Experience assisting with or reviewing federal tax returns for high-net-worth clients using tax software.
• Proven ability to serve as a primary point of contact for clients and deliver high-quality, responsive service.
• Strong communication skills with the ability to present ideas and concepts clearly in client meetings.
• Excellent organizational skills with the ability to manage meeting materials, summaries, and follow-up actions.
• Attention to detail and commitment to maintaining accurate client data within CRM and other systems.
• Leadership capabilities, including mentoring, delegation, workflow management, and operational oversight.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.

Additional Skills & Qualifications

• Experience using Schwab Advisor Center for custodial and account operations.
• Familiarity with iRebal for portfolio rebalancing and trade management.
• Experience with Orion and Albridge for portfolio reporting and performance measurement.
• Proficiency with eMoney for financial planning and analysis.
• Experience using Salesforce or a similar CRM platform to manage client information and workflows.
• Knowledge of Drake Tax Software for tax preparation and review.
• Experience with QuickBooks for basic accounting and financial recordkeeping.
• Ability to work effectively in a small, collaborative team environment within a growing wealth management firm.
• Strong client relationship management skills, including planning and calendar management.
• Comfort with presenting market research, financial concepts, and planning strategies to advisors and clients.

Work Environment

This position is based in a fun, collaborative, and growing wealth management office in Bellevue, WA, working onsite Monday through Friday from 8:00 a.m. to 4:30 p.m. You will be part of a small local team of approximately five employees and may occasionally support colleagues in other U.S. offices once fully up to speed. The firm operates multiple offices, including locations such as Denver and Houston, and manages more than $2 billion in assets, placing it among the larger RIA firms in the country. The environment emphasizes professionalism, teamwork, and high-touch client service, with regular use of industry-leading platforms and software such as Schwab Advisor Center, iRebal, Orion, eMoney, Albridge, Salesforce, Drake Tax Software, QuickBooks, and Microsoft Office Suite. The office setting is typical of a modern financial services firm, with a business-appropriate dress code and a culture that values collaboration, growth, and operational excellence.

This is a Permanent position based out of Bellevue, WA.

The pay range for this position is $75000.00 - $85000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

401k match 6% Employee Benefits 100% paid, but do have to pay for additional family members.

This is a Permanent position based out of Bellevue, WA.

This position is anticipated to close on Nov 6, 2026.

This is a fully onsite position in Bellevue,WA.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.