Please Accept our Privacy Policy
Overview
CTG is seeking to fill a Project Manager, Process Improvement & Implementation position for our client.
Location: Morrisville, NC- Hybrid work schedule
Duration: 6+ months, with possibility for extension
Duties:
Lead cross-functional process improvement and implementation initiatives supporting a global digital marketing transformation.
Assess current-state processes through stakeholder interviews, process mapping, and data analysis to identify inefficiencies, bottlenecks, and automation opportunities.
Apply Lean Six Sigma and continuous improvement methodologies to design streamlined workflows, clarify roles, and improve operational efficiency.
Establish baseline and target performance metrics; track project milestones, costs, savings, operational KPIs, risks, and variances.
Translate business needs into requirements for technology solutions, workflow tools, and enterprise software implementations.
Coordinate with business stakeholders, technology teams, vendors, and implementation partners throughout requirements gathering, testing, deployment, and stabilization.
Maintain project plans, risk and issue logs, decision records, status reports, and executive updates.
Develop and execute change management and adoption plans, including stakeholder communications, training, and process documentation.
Ensure redesigned processes and solutions are documented, operationalized, and transitioned to business owners.
Skills:
Knowledge of Lean Six Sigma, business process management, continuous improvement, and root-cause analysis methodologies, including DMAIC and value-stream mapping.
Strong process mapping, requirements gathering, problem-solving, and workflow optimization capabilities.
Expertise in project governance, performance measurement, risk management, and executive reporting.
Strong stakeholder management and communication skills, with the ability to align business and technical teams and facilitate timely decisions.
Ability to work independently, challenge existing processes constructively, and maintain momentum in a fast-paced environment.
Experience:
7+ years of experience in project or program management, process improvement, operational excellence, business transformation, or technology implementation.
Proven success leading complex, cross-functional initiatives from assessment and solution design through implementation and adoption.
Experience with process redesign, workflow optimization, or enterprise software and SaaS implementations.
Background in digital marketing, marketing technology, customer experience, or a similar customer-facing transformation environment.
Demonstrated ability to establish measurable outcomes, translate analysis into practical solutions, and communicate progress to senior stakeholders.
Preferred Qualifications:
Lean Six Sigma Green Belt or Black Belt certification.
PMP, Agile/Scrum, Prosci, or similar project or change management certification.
Familiarity with enterprise digital platforms, CMS, customer data, personalization, marketing automation, or related digital marketing technologies.
Experience in consulting, transformation, marketing, operations, or shared-services environments.
Education:
Bachelor’s degree in Business Administration, Project Management, Operations, Information Technology, or a related field preferred.
Equivalent relevant professional experience may be considered.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!