Market Manager
Reports To: District Manager / VP of Operations
Employment Type: Full-Time
Position Summary
The Market Manager is a field-based multi-unit leader responsible for supporting and overseeing approximately 5-8 kiosk locations within a designated market area. This role serves as the operational bridge between Restaurant Managers, Shift Leaders, District Leadership, and Support Center teams to ensure consistent execution of operational standards, staffing plans, training initiatives, and guest experience expectations across all assigned locations.
This position is designed for a highly adaptable leader who thrives in a fast-paced environment and enjoys developing people, solving problems, and driving results across multiple locations. The Market Manager provides hands-on operational support, coaches Restaurant Managers, Shift Leaders, and Team Members, assists with hiring and staffing strategies, leads new store openings, and helps ensure each location consistently delivers operational excellence.
Operating within a limited geographic area, this role spends the majority of its time in the field, partnering directly with leaders and teams to drive performance, profitability, team engagement, and an exceptional guest experience.
What to Expect
- Provide operational support and leadership across 5-8 kiosk locations within an assigned market.
- Coach, develop, and support Restaurant Managers and Shift Leaders in the execution of company standards, labor management, inventory controls, food safety, guest experience, and team development.
- Support recruiting, onboarding, and training efforts to ensure locations remain appropriately staffed.
- Partner with District Managers to identify operational opportunities and implement action plans to improve results.
- Lead and support new store openings, transitions, remodels, and special projects.
- Serve as interim leadership coverage during manager vacancies, leaves of absence, or other business needs.
- Conduct regular location visits to assess operational execution, food safety compliance, cleanliness, training progress, and guest experience.
- Identify trends and provide recommendations to improve performance, profitability, labor management, team engagement, and operational consistency.
- Ensure compliance with company policies, food safety standards, health regulations, and labor requirements.
- Support the rollout of new programs, systems, operational processes, and company initiatives.
- Assist with scheduling, staffing strategies, inventory management, and labor planning as needed.
- Foster a culture of accountability, recognition, coaching, and continuous improvement across the market.
- Serve as a key liaison between field operations and Support Center functions.
What is Needed
- 5+ years of restaurant leadership experience with demonstrated success in restaurant management.
- Multi-unit leadership, training, new store opening, or district-level experience preferred.
- Strong leadership and coaching skills with the ability to influence and develop others.
- Excellent communication, organization, and problem-solving abilities.
- Ability to quickly build credibility and trust with managers and team members.
- Strong understanding of labor management, food safety, inventory controls, and operational execution.
- Comfortable balancing strategic priorities while remaining hands-on in daily operations.
- Intermediate technology proficiency with the ability to learn, utilize, and teach both current and emerging business technologies.
- Ability to travel regularly between locations within an assigned geographic market.
- Flexible schedule, including mornings, evenings, weekends, and occasional holidays based on business needs.
- Valid driver's license and reliable transportation.
Why You'll Love It
- Lead and influence multiple locations while remaining connected to daily operations.
- Play a critical role in developing managers and strengthening teams.
- Gain exposure to multi-unit leadership and operational strategy.
- Be part of a growing company redefining the Dunkin' experience inside retail environments.
- Opportunity for advancement into District Manager, Training, Operations, or other leadership roles.
- Health, dental, and vision insurance.
- Paid time off and company holidays.
- Travel reimbursement and business expense support.
- Competitive compensation and performance-based growth opportunities.
Success in This Role Looks Like
- Strong operational execution across all assigned locations.
- Well-trained and appropriately staffed teams.
- Consistent guest experience and brand standard execution.
- Effective labor, inventory, and cost management.
- Successful openings, transitions, and store support initiatives.
- High manager engagement, retention, and development across the market.
- Improved operational consistency and business performance throughout assigned locations.
