Key Responsibilities
- Handle inquiries from distributors, municipal engineers, and clients via phone and email.
- Partner with regional sales managers and production teams to expedite critical parts and orders.
- Review and process technical applications, verifying data like voltage, and materials against product catalogs.
- Identify errors or missing data in submittals and contact clients directly to resolve discrepancies.
- Maintain accurate records of client profiles, technical specifications, and order statuses in the CRM/ERP system.
Qualifications & Requirements
- Experience: 4+ years of customer service or application support in industrial manufacturing or similar fields.
- Ability to read basic technical datasheets, and use modern CRMs/ERP databases.
- Strong verbal and written skills to translate technical specifications clearly between clients and engineering.
- Exceptional accuracy when handling complex part numbers, technical configurations, and multi-step workflows.
- High school diploma required; Technical or Associate degree preferred.
