We are seeking an experienced HVAC Service Manager to oversee daily service department operations, lead a team of HVAC technicians, and ensure the delivery of high-quality heating, ventilation, and air conditioning services. This individual will be responsible for managing service calls, developing technicians, maintaining strong customer relationships, and driving departmental profitability.
The ideal candidate has a strong background in the HVAC industry, proven leadership abilities, and the ability to balance technical service operations with customer service, scheduling, and business performance.
Responsibilities
- Service Department Management: Oversee daily HVAC service operations, including scheduling, dispatching, work order management, and technician productivity.
- Team Leadership: Hire, train, mentor, and manage HVAC service technicians while promoting accountability, teamwork, and professional development.
- Technical Support: Assist technicians with troubleshooting complex HVAC issues, diagnosing equipment failures, and identifying effective repair solutions.
- Customer Relations: Resolve customer concerns, maintain strong client relationships, and ensure a high level of service satisfaction.
- Financial Performance: Monitor department revenue, gross margins, labor costs, service profitability, and overall operating expenses.
- Service Sales: Identify opportunities for repairs, equipment replacements, preventative maintenance agreements, and additional service offerings.
- Quality Control: Ensure all work meets company standards, manufacturer specifications, applicable codes, and safety requirements.
- Scheduling and Efficiency: Optimize technician workloads, service response times, and resource allocation to maximize productivity.
- Preventative Maintenance: Oversee maintenance programs and ensure service agreements are completed accurately and on schedule.
- Reporting and Administration: Review service reports, work orders, estimates, invoices, and performance metrics to identify areas for improvement.
- Safety and Compliance: Enforce company safety policies and ensure technicians follow applicable HVAC regulations and industry best practices.
- Cross-Department Coordination: Work closely with installation, sales, operations, and administrative teams to support overall company goals.
Qualifications
- 5+ years of experience in the HVAC industry, with a strong background in service operations.
- Previous experience managing, supervising, or leading HVAC service technicians.
- Strong knowledge of commercial and/or residential HVAC systems, equipment, diagnostics, and repair procedures.
- Demonstrated ability to manage service schedules, technician workloads, and customer expectations.
- Understanding of service department financials, labor productivity, profitability, and performance metrics.
- Strong leadership, communication, organizational, and problem-solving skills.
- Ability to handle customer escalations and make sound operational decisions.
- Proficiency with service management software, dispatching platforms, and Microsoft Office.
- Valid driver's license and acceptable driving record.
Preferred Qualifications
- HVAC technical certification or relevant trade school education.
- Experience managing preventative maintenance agreements and service contracts.
- Familiarity with HVAC estimating, replacement sales, and service agreement development.
- Experience with HVAC service management software and key performance indicators (KPIs).
- Applicable state or local HVAC license, where required.
The ideal candidate is a hands-on leader who understands HVAC service operations from both a technical and business perspective. They can support technicians in the field, manage daily department demands, build customer trust, and improve profitability without sacrificing service quality. This individual is organized, accountable, customer-focused, and motivated to develop a high-performing service team.
