Field Tech II

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize, and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Field Tech II to join our team.

As a Field Service Technician, you will provide hands-on technical support for our national homeimprovement retail client, helping deliver the highest level of IT support within the industry.The ideal candidate will be a self-starter with exceptional customer service and communication skills.This position requires someone who can work independently, manage their time effectively, troubleshoottechnical issues, and maintain a professional and businesslike relationship with customers.The Field Service Technician will support a variety of IT and data-related issues, provide prompttroubleshooting and resolution, complete assigned projects on schedule, and consistently documentwork performed. The technician must be comfortable making independent decisions in the field whilemaintaining communication with leadership and the customer.
Responsibilities:

IMPORTANT DRIVING REQUIREMENT
A valid driver’s license and the ability to safely operate a company-owned vehicle are absoluterequirements of this position.
This is a field-based position requiring daily driving between customer locations in a company-providedvehicle. Candidates must possess and maintain a valid driver’s license, an acceptable driving record,and remain eligible to operate a company-owned vehicle throughout their employment.
The ability to drive a company vehicle is an essential function of this position. Candidates who areunable to meet the company’s driving requirements will not be eligible for this role.

• Must be able to work in physically demanding environment (Lifting up to 25-40lbs, bending, climbing, walking extensively).
• Exceptional Customer Service and relationship building competence.
• Must be self-motivated, punctual, and able to work independently.
• Must have a working cell phone.
• Travel within a radius of 25 to 150+ miles daily in a specific route.
• Areas include retail locations around region.
• Understand AC/DC and backup power concepts.
• Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix).
• Occasionally works at heights of 20’ to 25’, lift equipment training provided.
• Document efforts, issues and resolutions, close cases/tickets daily.
• Experience desired in copper and Cat6 terminations.
• POS Systems repair.
• Lexmark Printer repair.
• Access point repair.
• Thin client repair.

• Ideal candidate with one year of field service experience, or one yearIT technical support experience.
• CompTIA A+ (Required).
• Driver's License (Required).
• Computer hardware: 1 year (Required).
• Computer networking: 1 year (Preferred).
• Cash recycler repair experience is highly preferred.
• Net+ CompTIA certification (Preferred).