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Oracle Service Cloud (Functional) Consultant

The Dignify Solutions, LLC

Edison, NJ 08820 • 10/28/2026

Information Technology , Professional , Sales

Job Description

Job Description
  • Lead Oracle Service Cloud functional design and configuration.
  • Gather and analyze customer service and contact center requirements.
  • Configure case management, workflows, business rules, and knowledge management.
  • Conduct workshops, fit-gap assessments, and solution demonstrations.
  • Develop functional specifications and business process documentation.
  • Support Service Cloud integrations with OFS and enterprise applications.
  • Lead functional testing and user acceptance activities.
  • Facilitate training and change management sessions.
  • Collaborate closely with business and technical teams