Production Support Engineer / Application Support AnalystLocation: Onsite in Jersey City, NJDuration: Long Term Project Pay Rate: 50-52/Hr What are the top 3 skills required for this role?
- Spring boot
- Kafka
- Microservices and AWS
Summary: Seeking a
Production Support professional to support critical applications and operational dashboards. This role focuses on day-to-day application health monitoring, dashboard checks, high-level incident triage and resolution, and coordination across multiple technology and business partners. The ideal candidate is technically hands-on, comfortable troubleshooting in real time, and experienced in supporting production environments.
Key Responsibilities:
- Perform daily production support activities, including dashboard monitoring, application checks, and service health verification.
- Monitor system performance and availability; identify anomalies and initiate investigation and remediation.
- Provide high-level issue triage and resolution, including incident ownership, impact assessment, and escalation when needed.
- Troubleshoot and debug application issues using logs, SQL queries, and root cause investigation techniques.
- Support and monitor batch processing, including scheduling, failures, reruns, reconciliation, and dependency checks.
- Collaborate with multiple teams such as developers, infrastructure, database teams, upstream/downstream application teams, and business stakeholders to drive issue resolution and communication.
- Create and maintain runbooks, SOPs, and knowledge articles; contribute to continuous improvement of monitoring and support processes.
- Participate in post-incident reviews to document root causes, corrective actions, and preventive measures.
Required Qualifications
Experience:
" Experience in production support, application support, or operational support for enterprise systems.
Technical Skills including working knowledge of:
" Java
o Application-level understanding
o Ability to debug and interpret stack traces and logs
" PL/SQL / SQL
o Querying databases
o Troubleshooting data issues
o Validating results
" SOAP Services
o Understanding request/response patterns
o Knowledge of common failure scenarios
"
Batch Processes
o Monitoring and diagnosing failures
o Understanding job dependencies
"
Debugging and Log Analysis
o Production environment troubleshooting
o Root cause identification
Incident Management:
- Strong incident management skills.
- Prioritization and ownership mindset.
- Structured troubleshooting approach.
- Clear stakeholder communication.
Preferred Qualifications:
- Experience supporting systems with strict uptime and availability requirements.
- Familiarity with monitoring and alerting practices, including dashboards, alerts, health checks, and operational metrics.
- Experience with root cause analysis (RCA) methodologies and post-incident documentation.
- Understanding of change management and release support within production environments.
- Ability to work effectively with multiple teams and partners in a fast-paced environment.
Soft Skills:
- Strong written and verbal communication skills, including timely status updates during incidents.
- Detail-oriented with a focus on operational excellence and risk reduction.
- Comfortable working under pressure and handling multiple concurrent issues.
Must Have:
- Production/Application Support
- Java
- SQL / PL-SQL
- Debugging & Log Analysis
- Incident Management
- Batch Job Monitoring
- Root Cause Analysis (RCA)
- Service Health Monitoring
- Dashboard Monitoring
