Company: Rio Grande Co.
Position Title:Fireplace Service Tech
Department: Fireplaces
Reports To: Service Manager
FLSA Status: Hourly
Location:Havana
Position Summary
The Fireplace Service Tech position will be responsible for assisting the service manager in insuring we deliver the best quality work and the strongest customer service possible. The Fireplace Service Tech will address all customers in a courteous, respectful manner always. Communicate via company cell phone; report any installation or service issues to install manager & site Supers.
About Rio Grande Co.
Founded in 1893, Rio Grande Co. has proudly served the Denver and Rocky Mountain region for over 132 years. What began as a fuel and feed business has grown into a trusted distributor, fabricator, and building materials resource supporting construction projects across Colorado.
As a multi-generational, family-led company, members of the Peterson family – Erik, Elmer, Donald, and Bruce – have guided our growth and long-standing contribution to Colorado’s construction industry.
At Rio Grande Co., we build more than structures we build teams, careers, and futures. What sets us apart:
- A family-founded culture that prioritizes people and relationships
- A workplace grounded in safety, respect, and accountability
- Transparent leadership and clear expectations
- Investment in employee development and training
- A commitment to doing the right thing for our employees, customers and communities
Key Responsibilities
- ·Drive to job sites, take “finishing parts” inside and install, clean for aesthetics, and run fireplace to check all quality aspects
- ·Assist in the follow-up of outstanding issues that may be beyond the abilities of inside sales team including technical troubleshooting, technical items on the NTS (need to schedule) spreadsheet, follow-up phone calls and general technical phone calls
- ·Work in the field as “emergency” jobs arise and actively work directly with Manager to follow up on these types of issues to prevent them from escalating
- ·Actively work with customers, builders and inside sales team to foster healthy relationships and exceptional customer service
- ·Answer questions regarding service procedures and installing manual interpretation
- ·Participate in ongoing manufacturer training and educational courses to maintain current knowledge of product installation, troubleshooting, maintenance, and service requirements.
- ·Learn, train and enforce Rio Grande Co.’s Safety Expectations
- ·Uphold company standards for professional appearance, communication, and conduct while working in customers’ homes.
- ·All other duties assigned.
Qualifications
- 3 - 5 years of experience in the fireplace field required·
- Ability to drive company vehicles (must meet all requirements outlined in the fleet management policy)
- NFI certification – Or working towards it
- Comfortable with heights and climbing 40+ foot ladders
- Ability to communicate cordially and professionally with customers
Physical & Environmental Requirements
Work Environment:
- · Constant - outdoors on jobsites, in commercial construction settings or exposed to the elements such as heat, cold, sunlight, darkness, wind, rain, lightning, snow and dust
Physical Demands:
- ·Frequent walking on un-even and unstable surfaces (Loose Dirt, Rock, Gravel, etc.)
- ·Occasional climbing of ladders
- ·Frequent driving on non cdl company vehicle
- ·Frequent ability to lift, bend, stoop, and kneel
Rio Grande Co. offers a competitive benefits package, including:
- 401(k) Plan
- Discretionary Employer Matching & Profit Sharing
- Paid Sick, Vacation, Jury Duty, and Bereavement
- Multiple medical plan options
- Dental and Vision insurance
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Company-paid and voluntary life insurance
- Short-term and long-term disability coverage
- Accident and supplemental insurance
- Paid training and career development
- Employee Assistance Program (EAP)
- Other value-added employee benefits
Additional compensation may include performance-based bonuses or incentives, depending on role-specific goals and company performance.
Equal Opportunity Employer Statement
Rio Grande Co. is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, national origin, gender, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law, in accordance with Colorado Department of Labor regulations.
Application Information
This position will remain open until a sufficient pool of qualified applicants has been identified. Interested candidates are strongly encouraged to apply early.
