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Job: Office Services Manager
Location:Dallas, TX 75201
Duration: 3 Months
Parking: Free
Job Summary
We are seeking an experienced and customer-focused Office Services Manager to oversee daily office services operations. This role primarily focuses on office services, including printing, copying, scanning, mailroom operations, and shipping, with hospitality support as a secondary responsibility. The ideal candidate will have strong leadership, technical, and customer service skills, along with the ability to coordinate onsite staff, maintain service quality, and ensure smooth day-to-day operations in a professional law firm environment.
Key Responsibilities
Oversee daily office services operations, including printing, copying, scanning, document processing, mail distribution, and courier services.
Manage incoming and outgoing mail, including preparing and sending overnight packages through appropriate shipping providers.
Coordinate hospitality services, including conference room setup, food and beverage arrangements, and meeting support.
Work closely with onsite staff to coordinate service requests, prioritize tasks, and ensure timely completion of assignments.
Provide hands-on operational support by assisting with printing, copying, scanning, and other office services activities as needed.
Lead, train, coach, and support team members to maintain productivity, service quality, and professional standards.
Monitor service performance, customer feedback, and contractual service-level agreements (SLAs) to ensure client satisfaction.
Address customer concerns, troubleshoot operational issues, and implement process improvements to enhance efficiency.
Manage staffing, employee performance, onboarding, development, retention, and succession planning as applicable.
Maintain accurate operational reports and documentation, support audits, and ensure compliance with established procedures.
Build strong relationships with clients, internal teams, and stakeholders to support business retention and continuous service improvement.
Operate and provide basic support for Ricoh copiers and related office equipment.
High school diploma or GED required.
Five or more years of experience in office services, facilities support, document services, mailroom operations, technical services, or a related field.
Two years of managerial experience strongly preferred.
Five years of customer-facing experience required.
Strong knowledge of office technology, including copiers, printers, scanners, and related equipment.
Excellent customer service, communication, organizational, and problem-solving skills.
Ability to manage competing priorities, coordinate teams, and resolve complex operational issues.
Proficiency with Microsoft Office and the ability to prepare reports and presentations.
Experience working in a law firm or professional corporate environment is a plus.