Job Description: Ramp Supervisor
Summary
Supervisors assist in communicating policies and procedures within their operation. They assist with directing and coordinating activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee. “Lead by Example” concept is strongly promoted.
Supervisors must report to work on a regular and timely basis, report directly to the manager.
- Performs all functions of ramp agent, asneeded.
- Actively participates in the Safety Management System(SMS)
- Ensure employees follow uniform, appearance, and personnel protective equipment policies (PPE, uniform cleanliness, andjewelry).
- Works in conjunction with ramp team and remains within the footprint of each assigned flight to oversee the safe and timely operation.
Core Competencies
- Safety and Compliance
- Quality Control
- Extensive knowledge of ramp operations
- Leadership and Management skills
- Customer Service – Collaborative skills between
- Attention to detail.
Job Duties
- Verify training and skill level of the team Identify and correct hazards.
- Directly observefrontlineworkers
- Correct unsafe or unwantedbehavior.
- Direct and instructfrontlineworkers.
- Respond to worker questions andconcerns.
- Ensure the health and safety of all personnel.
- Know the work process, the hazards involved and effective control measures for thehazards.
- Ensure personnel are made aware of allhazards.
- Ensure personnel are made aware of all hazards known or reasonablyforeseeable.
- Provide/verify workers’ training before undertaking newtasks.
- Verify that workers’ performance meets expectations forsafety.
- Actively seek out emerginghazards
- Correct improper work activities andconditions.
- Positively reinforce safe/proper workperformance
- Coordination and oversight of aircraft turnaroundactivities
- Ensure all operational procedures are followed.
- Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements.
- Responsible for the safety and security of allemployees
- Ensure documentation is clear, appropriate, and frequent enough to show a systematicapproach.
- Delegate daily flight responsibilities among ramp team members and assign all team members.
- Conduct briefings on pre- arrival/departure for each flight; ensure ramp set up and preparation is performed, and obstacle clearance zones are clear; perform walk around inspection for each flight after arrival and before departure.
- Perform other duties as assigned.
Requirements
- Worked as a Ramp Agent for at least three (3)months.
- Be at least 18 years ofage.
- Possess a valid driver’slicense.
- Must be capable of lifting/pushing/pulling up to 70 lbs. on a regularbasis.
- Ability to work nights, weekends, holidays, and varying schedules, and on call – asrequired.
- Must successfully complete airline specific training programs and recertification
- Willing to participate in formal leadership and job specific (i.e., Train the Trainer)
