Product Owner Fort Worth, Texas 6+ months Onsite 3–5 days per week required. Responsibilities:
Define and communicate a compelling product vision; develop and manage roadmaps for IT applications aligned with enterprise architecture, business objectives, and long-term sustainability.
Serve as the primary liaison between engineering, architecture, and business stakeholders; translate business needs into technical requirements and ensure cross-team alignment.
Lead backlog refinement and prioritization for technical features, application enhancements, and infrastructure capabilities; balance technical debt, scalability, and business value.
Gather stakeholder and user insights to identify pain points and translate feedback into actionable technical solutions.
Partner with engineering, architecture, and design teams to enable delivery, facilitate decision-making, and remove roadblocks.
Define and track product KPIs and OKRs measuring application performance, reliability, and business impact; use data to drive continuous improvement.
Monitor industry trends and emerging technologies; drive innovation in technical product offerings.
Ensure products align with architectural standards, enterprise priorities, and long-term strategic goals; make trade-offs optimizing scalability and sustainability.
Assess initiative scope, impacts, gaps, risks, and dependencies; coordinate cross-product and cross-team dependencies and drive timely resolution of blockers.
Produce clear product documentation, decision records, dependency tracking, and implementation guidance; provide knowledge transfer at engagement conclusion.
Must-Have Qualifications:
Bachelor’s degree in a related field and at least 3 years of Product Management or Product Delivery experience, or at least 5 years of equivalent experience.
Demonstrated experience as a Product Owner in an Agile delivery environment, managing a product backlog from discovery through release.
Ability to onboard quickly, work with limited supervision, manage competing priorities, and deliver within a time-bound engagement.
Strong written and verbal communication skills, with experience working across business, technology, and vendor teams.
Strong facilitation, prioritization, stakeholder management, problem-solving, and decision-making skills.
Preferred Qualifications:
Experience with contact center technologies, customer service, airline, travel, or other complex operational technology products.
Experience with agent desktop, CRM, workflow, and knowledge management technologies.
Familiarity with product architecture, DevOps practices, APIs, and release processes.
Experience in a large enterprise with multiple products and platforms.
Experience with Azure DevOps (ADO).
Relevant Product Management, Product Owner, Scrum, or Agile certification preferred but not required, such as CSPO.
