Meter Exception & Resolution Analyst

Aptask Global Workforce (AGW) is seeking a Meter Exception & Resolution Analyst for a Hybrid position with a Major Utility Company located in Columbus, OH. This is a 2+ month contract opportunity.

The Meter Exception & Resolution Analyst is responsible for investigating meter reading exceptions and identifying the root causes that prevent successful meter reads, AMI communications, or accurate customer billing. This position serves as the central point of coordination for meter-related issues, working across multiple departments to drive issue resolution, remove barriers to obtaining meter reads, and ensure accurate consumption data is delivered to billing. This role drives cross-functional coordination to remove barriers, validate meter communication, and ensure exchanged meters are accurately represented in operational systems and available for billing.

Responsibilities:

• Investigate meter reading exceptions, communication failures, consecutive estimated bill accounts, and other meter-related issues to determine and document the underlying root cause
• Analyze meter, AMI, AMR, billing, customer, and operational data to identify barriers preventing successful meter reads and develop action plan for corrective action
• Coordinate with Meter Operations, Field Services, AMI Operations, Billing, Customer Operations, and other business areas to assign and track resolution activities
• Monitor the status of assigned corrective actions, follow up with responsible work groups, and ensure timely completion of required work to address root-cause issues
• Evaluate feedback received from responsible departments and determine whether additional investigation or work by another business area is required to fully resolve the issue
• Verify that meter readings are successfully obtained following corrective actions, validate that readings are complete and accurate, and ensure the information is available for downstream billing processes

Requirements:

• 2-year degree (AS or AA)
• 4-5 years of experience in a similar role
• Strong analytical and problem-solving skills with the ability to conduct root cause investigations
• Excellent oral, written, and interpersonal communication skills
• Ability to effectively coordinate work and resolution activities across multiple departments
• Microsoft Excel and data analysis skills
• Strong organizational, documentation, and follow-up skills

Pay range: up to $31.07 per hour

Only candidates available and ready to work directly as Aptask Global Workforce (AGW) employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Aptask Global Workforce (AGW)

ApTask Global Workforce (AGW) is a certified Minority and Veteran workforce solutions company. AGW delivers operational, clinical, lab and professional talent with a strong focus on healthcare and life sciences. The company supports clients with reliable staffing, program expertise and a commitment to quality, speed and consistent delivery.

Benefits of working with ApTask Global Workforce include:

• Medical
• Dental
• Vision
• Sick Pay (for applicable states/municipalities)

Our team stays close to the process and is here to guide you every step of the way. To learn more, please visit our website https://www.agwtalent.com/.

ApTask Global Workforce is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.