Quality Engineer

Join our team as a Quality Engineer responsible for managing the quality and sustaining areas of products post-commercial launch. This hybrid role involves resolving product issues, interfacing with customers, and utilizing various project management tools. The position requires a Bachelor's degree or equivalent experience in the telecommunications industry, with a focus on quality assurance and customer relationship building.

• Interact with various organizational levels and customer organizations to identify and track product issues.
• Drive resources to sustain the quality of post-launch products and resolve product failures or issues effectively.
• Utilize project management tools to track product performance and manage schedules.
• Create and implement processes and procedures to expedite the resolution of product issues.
• Manage established processes to ensure sustained product quality.

• Bachelor's degree or equivalent work experience in telecommunications.
• 3-5 years of experience in quality or wireless telecommunications roles, with a focus on customer contact and relationship building.
• Experience in setting up quality and sustaining engineering processes and procedures.
• Previous experience with OEM handset products, including project and product management skills.
• Proficiency in researching and resolving customer technical complaints and issues.

Project Management Tools | Telecommunications Systems | Customer Relationship Management

By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy on our web site or here (https://www.mitchellmartin.com/privacy-policy).

Learn more about our benefits offerings on our web site or here (https://www.mitchellmartin.com/careers/benefits-perks)

Learn more about our Onboarding Process on our web site or here (https://youtu.be/rjV_NFYjyY4)

Learn more about our EEO policy on our web site or here (https://www.mitchellmartin.com/eoe-statement)

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