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The Senior Project Manager is a subject matter expert responsible for managing large-scale, highly complex projects. This role involves developing detailed project plans, coordinating tasks with team members, tracking progress, communicating with internal and external stakeholders, and ensuring projects are completed on schedule and within budget.
The Senior Project Manager addresses client inquiries, resolves technical and contractual questions, and identifies opportunities for business growth among existing customers. This position works closely with cross-functional internal teams to enhance the overall customer experience. Travel may be required.
Serve as the subject matter expert for all customer project management matters.
Review and thoroughly understand work orders and service agreements.
Build and maintain strong, long-lasting client relationships.
Navigate complex client relationships and maintain trusted account partnerships.
Develop meeting agendas and lead project kickoff presentations with all fulfillment team stakeholders.
Anticipate potential concerns that could affect the timely and successful delivery of solutions while balancing customer needs and multiple project objectives.
Identify new business opportunities with existing clients and recommend improvements to support sales growth.
Manage multi-year forecasts and track key account metrics, including monthly sales results and annual forecasts.
Prepare and present program metrics during client business reviews.
Maintain and strengthen relationships with the Business Development (BD) team to identify and expand business opportunities.
Assist with challenging requests and internal issue escalations as needed.
Manage ongoing customer site requirements.
Serve as the primary point of contact for customers and coordinate the internal proposal process.
Review and prepare Cost at Completion (CAC) reports for internal review with leadership.
Serve as a subject matter expert in the CAC process and mentor junior program managers.
Proactively manage multiple high-complexity activities to ensure projects progress efficiently and meet deadlines.
Negotiate and prepare project change orders for internal approval.
Represent the company and project team in meetings with clients, subcontractors, and other stakeholders.
Monitor customer forecasts and coordinate with the Production and Continuous Improvement teams to ensure alignment.
Perform other duties and responsibilities as assigned. The responsibilities listed above are intended to describe the general nature and scope of the position and are not an exhaustive list.
Ability to adapt to changing customer priorities and evolving project requirements.
Ability to meet internal and external customer expectations and resolve complex problems.
Ability to provide clear direction in complex situations involving competing priorities while maintaining professionalism and composure.
Demonstrate the highest level of personal integrity and uphold the company's core values of caring, sharing, listening, innovation, and excellence.
Thorough understanding of safety protocols and procedures.
Proficiency in Microsoft Office applications, including Outlook, Word, and Excel. Experience with Autodesk Construction Cloud (ACC), Power BI, and Oracle is preferred.
Ability to understand, develop, follow, and enforce standard operating policies and procedures.
Ability to maintain a professional demeanor and appearance.
Strong organizational skills, with the ability to prioritize and manage multiple tasks while adapting to changing priorities.
Ability to work under time pressure and adapt to changing requirements with a positive attitude.
Excellent verbal and written communication skills.
Self-motivated, proactive, and able to work effectively as part of a team.
Ability to communicate and interact professionally with employees at all levels, including management and staff, as well as vendors, clients, and other stakeholders.
Bachelor's degree in Construction Management, Project Management, or a related discipline preferred.
Project Management Professional (PMP) certification is a plus.
Experience in program management, preferably in industrialized construction.
A minimum of seven years of relevant experience, with expert knowledge of construction technology, scheduling, equipment, and construction methods.
Experience in business development and extensive client interaction is a plus.
An equivalent combination of education, training, and relevant work experience may be considered.