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The ideal candidate is an excellent communicator who enjoys helping others, can manage a steady flow of phone calls, and takes pride in delivering a positive customer experience.
Key ResponsibilitiesHandle incoming customer service calls and respond to customer inquiries.
Provide accurate information and resolve customer concerns in a professional and timely manner.
Communicate with customers via email as needed.
Document customer interactions and maintain accurate records.
Follow established procedures and ensure a positive customer experience.
Collaborate with team members to address customer needs and resolve issues.
Previous customer service experience required in a call center setting.
Must have high school diploma or equivalent and be able to pass background and drug screen
Professional and friendly phone etiquette.
Comfortable handling a high volume of phone calls.
Basic computer skills and the ability to navigate multiple systems.
Strong attention to detail and problem-solving abilities.
Reliable, organized, and able to work independently and as part of a team.
Pay: $21.00 per hour
Schedule: Monday-Friday, 7:00 AM-3:30 PM
Consistent weekday schedule with weekends off
Fully onsite training to ensure a smooth onboarding experience
Some hybrid flexibility available after training
Interested? Please apply now!
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Global Management Consulting firm.