At Palmetto Exterminators, we combine decades of termite, pest, and mosquito control experience with a personal touch to provide trusted, effective pest management solutions and we do it while demonstrating our core values: Integrity, Excellence, Empathy, Accountability, and Teamwork.
The Customer Service Representative is the first point of contact for our customers. This role involves providing friendly, efficient, and professional service through phone, email, and in-person interactions. The CSR will schedule appointments, manage customer accounts, resolve inquiries, and ensure each customer feels valued and supported throughout their pest control experience.
Key Responsibilities
- Answer a multi-line phone system promptly and courteously.
- Schedule service appointments and communicate effectively with pest specialists to ensure on-time, accurate service delivery.
- Manage customer correspondence and maintain accurate records usinga comprehensive, cloud-based field service management software program designed specifically for the pest control industry.
- Update and maintain customer account information with accuracy and integrity.
- Handle customer inquiries and concerns with empathy and professionalism.
- Support all facets of branch operations with teamwork and a positive attitude.
- Demonstrate accountability by following through on customer issues and commitments.
- Represent the company with excellence in every interaction.
Qualifications
- High school diploma or equivalent required.
- No prior pest control experience necessary training provided!
- Strong customer service skills with the ability to build rapport quickly.
- Excellent written and verbal communication skills.
- Organized and detail-oriented with strong multitasking abilities.
- Proficient in Microsoft Excel and Windows-based software programs.
- Ability to work well both independently and collaboratively in a fast-paced, growth-oriented environment.
- Must pass a criminal background check and drug test.
Compensation & Benefits
- Competitive starting hourly rate
- 401(k)/matching
- Medical, Dental, Vision insurance
- Company provided Basic Life Insurance/Long Term Disability
- Company provided Employee Assistance Program
- 9 Paid Holiday’s
- Paid Vacation/Sick Leave
- Team Member Referral Bonus
Equal Opportunity Employer
We are proud to be an equal opportunity employer. We value a diverse workforce and do not discriminate on the basis of race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law
