Customer Service Associate

We are seeking a Customer Service Associate to join our Bonsai Nursery team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Process phone orders
• Provide information about the products and services
• Handle customer inquiries and complaints, create RMAs
• Troubleshoot and resolve product issues and concerns, notate interactions in customers accounts
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Reply to customer support issues using email and specialized software
• Light warehouse work may be required within an office setting

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Eastern Leaf is a garden center and online nursery retailer of Zen gardening, home and lifestyle products including bonsai trees, terrariums, lucky bamboo, apothecary, and home decor products.