Our Client, an AV Manufacturing company, is looking for a Trainer - Tele Operations for their Foster City, CA and LAs Vegas, NV location.
Responsibilities:
- Provide dedicated training support to new hires and experienced operators through classroom facilitation, demonstrating, coaching, and providing feedback on day-to-day operating procedures
- Reviewing daily performance feedback and addressing any training deficiencies escalated by team Instructors
- Grading hands-on assessments, including on-the-ground and simulated training sessions and providing feedback to Training Coordinator and or business stakeholders
- Conducting formal audits of operator performance for both new learners and experienced operators.
- Occasionally filing in for operators on Service and R&D missions when they are pulled for training sessions
- Assisting with training material updates as needed, and reviewing new training material
- Working with Training Coordinators to identify areas of confusion or discrepancy in the training curriculum
- Taking part in unique validation and testing missions as needed
- Fulfilling an 8 hour minimum requirement per month, acting as an operator on service missions to keep knowledge and performance of SOPs proficient
Requirements:- At least 3 months as a fully trained individual on the TeleOps team
- 1-3 years of experience in the AV space
- Knowledge of TeleOps procedures and responsibilities
- High School/GED is required
- Experience working in a high-level collaborative environment and promoting a teamwork mentality
- Proven ability to problem solve and improve operational efficiency
- Strong written and verbal communication skills to coordinate with team members and management and explain technical issues to support trainees
- Excellent time management and prioritization skills
- Preferred Skills:
- Proficiency with Google Workspace collaboration tools such as Google Slides, Sheets, Docs, and Forms
- Experience in teaching, instructing, and/or training
- Previous experience in a supervisory role
Why Should You Apply?- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
