Customer Service Representative

Customer Service Representative

Dependable Service Plumbing & Air - Serving the Grand Strand since 2003

Our family-owned and operated company has proudly served our community for over 20 years. From drain cleaning to AC repairs, we deliver the highest quality workmanship with professionalism and care. What sets us apart is not only our reputation for exceptional service, but also the way we treat our employees with top pay, excellent benefits, and a supportive, family-like environment.

We've recently opened a brand-new location on Highway 544 and are excited to be part of the community! We look forward to getting to know our neighbors and providing dependable service you can count on. As our company continues to expand, we are seeking a Customer Service Representative to join our Team.

Position Summary: The CSR will be the first point of contact for our customers and provide essential support to both clients and team members. This role involves managing customer interactions related to plumbing, heating, ventilation and air conditioning (HVAC) services. You will be responsible for creating positive experiences, building lasting relationships and ensuring customers receive the help they need in a timely and professional manner.

Pay: $16-18/hour Depending on Experience

Work Schedule: Full-Time and Part-Time Opportunities Available

• Full-Time: Monday–Thursday, 8:00 a.m.–4:30 p.m.; Friday, 8:00 a.m.–4:00 p.m.
• Part-Time: Monday–Friday, 9:00 a.m.–2:00 p.m., with some flexibility in scheduling.
• Availability for occasional evenings, weekends, and holidays is required.

Comprehensive Benefits Package:

• 401(k) Matching up to 3.5% match
• Medical Reimbursement
• 7 Paid Holidays
• Paid Vacation
• Work-Life Balance

Work Location: This position is on-site at the office with some remote opportunities when working Saturdays, evenings or on-call coverage.

Essential Functions:

• Answer incoming calls and assist customers with scheduling service, answering questions and resolving concerns.
• Communicate effectively with technicians, dispatchers and other staff to ensure smooth operations.
• Provide accurate information about services, memberships and promotions.
• Handle after-hours, weekend, and holiday on-call duties as part of a rotating schedule.
• Maintain a professional and friendly tone in all customer interactions.
• Document customer information and service requests accurately in company systems.
• Other duties, as assigned

Qualifications:

• Previous experience in customer service (Plumbing and/or HVAC industry knowledge preferred)
• Strong communication and problem-solving skills.
• Ability to multitask and remain calm under pressure.
• Computer proficiency and comfort with scheduling/CRM systems.
• Flexible availability for events, weekends and holidays, as needed.

Candidates will be required to pass a background check.