Call Center Scheduler

Required Qualifications

• One year of relevant healthcare experience, preferably in scheduling, patient access, or a similar patient-facing role.
• One of customer service experience over the phone or in person
• High school diploma

Preferred Qualifications

• Epic experience or previous electronic medical records experience
• Secondary education beyond high school
• Experience with heavy phone volume, scheduling, verifying insurance eligibility and preparing medical records

Overview

The Call Center Scheduler greets patients verbally on the phone and responds to patients in a timely manner. Provides exceptional customer service, to include courteous, helpful, accurate, and proactive communication and problem-solving for patients to ensure that their health care is provided in the most effective and timely manner possible.