Customer Service Representative

We are looking for a Customer Service Representative to support a busy customer care operation in Encino, California. This Long-term Contract to hire position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and enjoys helping customers resolve questions and service needs. The role combines phone-based support, written communication, and accurate record management to deliver a dependable customer experience.

Responsibilities:

• Handle a high volume of incoming calls while providing courteous, solution-focused assistance to customers.

• Respond to customer inquiries through phone and email, ensuring timely follow-up and clear communication.

• Enter and update customer, service, and order information with a strong focus on accuracy and completeness.

• Place outbound calls as needed to confirm details, provide updates, or support service-related follow-through.

• Schedule appointments and coordinate service timing based on customer needs and business availability.

• Process order entry activities and maintain organized documentation within internal systems.

• Use VoIP phone platforms and standard office applications to manage daily communication and administrative tasks.

• Support operational processes by maintaining records, tracking interactions, and assisting with related customer service workflows.

• Previous experience in customer service, call center support, or a similar client-facing position.
• Demonstrated ability to manage inbound calls professionally and efficiently in a structured environment.
• Strong data entry skills with attention to detail and a high level of accuracy.
• Experience handling email correspondence and communicating clearly in writing.
• Working knowledge of Microsoft Excel and Microsoft Word for routine administrative tasks.
• Comfortable using VoIP or Voice over IP phone systems for daily customer interactions.
• Ability to balance multiple responsibilities, prioritize tasks, and remain composed under pressure.