Skills Description
- Must have a minimum of 6 months recent high volume inbound contact center experience.
Preferred Skills
- Client Office experience
- Effective at multi-tasking
Roles and Responsibilities
- Must be available for any 8-hour shift from 7 am to 7 pm. Schedule change requests cannot be accommodated during the first 90 days.
- Provide unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions.
- Assist with problem resolution as needed.
- Respond to phone inquiries in a prompt, courteous, and concise manner.
- Document all encounters in clear and concise online logs.
- Transfer callers to other Call Center units as needed.
- Meet individual performance standards.
- Perform other duties as may be assigned by management.
- Attain and maintain strict required attendance and performance metrics.
Additional Information
- Work location: Austin, TX
