Customer Service Representative

*Please no phone calls/walk-ins. We will contact you through ZipRecruiter*

Come join our family-owned company in need of a customer service associate to provide basic administrative assistance and also learn shipping as a backup. We are a contact lens manufacturer servicing accounts across North America located on the westside of Pflugerville, TX (just east of I-35). The company has been in business for over 40 years and continues to grow and evolve to remain competitive in the contact lens industry. We are looking for a hard-working individual with a strong attention to detail. This is a long-term permanent position. Training will be provided to ideal candidate.

o Customer Service Representative

o Medical Device Company

o ISO9001 certified quality management system

Qualifications:

· Ability to work in a fast-paced environment and execute detailed instructions

· Ability to multi-task as necessary

· Basic computer skills in Microsoft Office – Windows, Outlook, Excel, Word

· Comfortable learning and using new computer software – data entry

· Strong arithmetic and general math reasoning

· Desire to learn and retain technical information in a short timeframe

· Knowledge of contact lenses a plus, but not required

· Ability to lift packages up to 40 pounds if needed

Job Responsibilities include:

· Answer incoming calls on a multi-line system – must be able to communicate professionally and accurately

· Data Entry - Must be detail oriented to input orders into industry specific software

· Perform general office duties as designated by Office Manager, including shipping duties

· Accurately record customer payments to their accounts

· Maintain a clean work environment

· Work scheduled hours with a consistently positive attitude and high energy

· Work in a safe manner, following company safety rules and guidelines

· Follow all applicable government and/or quality regulations (FDA, ISO9001, HIPPA)

Benefits:

· Health insurance upon completion of 90-day probationary period

· 401K available at 1-year service anniversary

· Vacation after 1 year employment

· Relaxed work environment

· Office Hours 8:00am to 5:00pm Monday – Thursday, 7:30am to 4:30pm Friday