Operations Support

• Experience in financial services.
• 3-4 years of financial services industry experience, including client service interactions, and knowledge of estates, trusts, and retirement plans, account opening and asset distribution processes.
• College degree preferred.
• Basic clerical and administrative skills.
• Effective written and verbal communication skills.
• Excellent interpersonal and client service skills.
• Organizational skills, attention to detail, and excellent follow-up skills.
• Ability to research and resolve problems and service inquiries and escalate when appropriate.
• Ability to efficiently handle a high volume of requests in a fast-paced environment.
• Strong computer skills, including Microsoft Suite.
• Basic knowledge of systems and procedures.
• Be self-motivated and able to work in a strong team and high activity environment.
• Series 7 and Series 66 required (or Series 63 & 65).

• Provide dedicated one-on-one support for the client throughout the inheritance process leveraging effective relationship management skills.
• Proactively communicate with clients by phone and/or email to provide a high level of service, transparency, and empathy to clients and beneficiaries.
• Process and follow up on client service requests to ensure completion in a timely manner.
• Set appropriate expectations with clients and beneficiaries for requests, in line with internal Service Level Agreements, and ensure consistent follow-up.
• Provide world-class customer service to both internal and external clients in all interactions.
• Research and resolve problems with both internal and external clients accurately and in a timely manner.
• Leverage systems and ensure all case interactions are appropriately entered and documented.
• Actively manage, monitor, and document daily case load by utilizing various technology resources.
• Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity.
• Keep current on SEC/FINRA, Compliance, and Firm guidelines and apply to processing and all interactions to ensure risk mitigation.
• Other ad hoc duties as assigned.

If your background aligns with what we’re looking for, you may receive a call from Ava, our virtual recruiter, for a brief screening conversation. Ava will ask a few questions about your experience and interest in the opportunity.

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