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Customer Service - Customer Support/Accounts Receivable
We are seeking a detail-oriented Customer Support Specialist to assist customers with orders, product questions, deliveries, and account needs. This is a busy, customer-focused role requiring strong communication, organization, and follow-through.
ResponsibilitiesReceive and process customer orders, verifying pricing, quantities, availability, and delivery information
Coordinate with warehouse staff regarding order fulfillment and shipping instructions
Process credit memos and return authorizations
Monitor accounts receivable aging and follow up on past-due accounts
Enter daily cash receipts
Respond to customer questions regarding products, orders, and deliveries
Research and resolve customer service and order-related issues
Maintain accurate records while managing multiple priorities
2+ years of related experience preferred
Proficiency in Microsoft Word and Excel
Strong attention to detail and follow-up skills
Excellent written and verbal communication skills
Friendly, professional approach with a strong commitment to customer service
Ability to multitask effectively in a fast-paced environment
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Global Management Consulting firm.