Customer Service RepresentativeLocation: Canton, MI (Onsite)
Job Type: Contract
Pay: $17–$19/hour
Schedule: 8:00 AM–6:00 PM, 8-hour shift
About the Role
We’re looking for a Customer Service Representative to support customers, business partners, and drivers in a fast-paced delivery environment. You’ll help ensure deliveries stay on track, resolve customer concerns, and coordinate changes while providing a consistently positive customer experience.
What You’ll Do
- Assist customers and business partners by phone and email
- Handle customer complaints calmly and professionally
- Diagnose, assess, and resolve customer issues
- Monitor the progress of delivery routes
- Scan haul-away pods and verify stamps
- Process delivery order changes and cancellations
- Manage multiple priorities while maintaining accuracy and follow-through
What You’ll Need
Required:
- Experience using Microsoft Office, including:
- MS Project
- Word
- Excel
- PowerPoint
- Strong customer service and communication skills
- Ability to multitask and stay organized
- Ability to remain calm and effective in a fast-paced environment
Preferred:
- High school diploma or equivalent
- 1+ year of related customer service experience
- Previous call center experience
- Experience in delivery, transportation, logistics, or route operations
- Strong problem-solving skills
- Ability to provide solutions while maintaining a positive customer experience
