Customer Service Representative

Customer Service Representative

ACS Management Group, LLC is currently seeking a highly motivated individual to join the Project Management department as a customer representative. ACS manufactures Precast and Cast Stone Concrete products in West Chicago, IL. ACS has made most of Chicago’s public spaces including Millennium Park, museum campuses, Navy Pier, and The Chicago Riverwalk to name a few.

This is a permanent, full-time position that offers excellent benefits, competitive compensation, and the opportunity to work on iconic architectural projects across the country. This is an immediate hire position.

RESPONSIBILITIES AND DUTIES – Customer Service Representative (90-95% of time)

This is a highly visible position with exposure to all active customers and key personnel within the company.

• Interface with the Plant Manager or Production Administrator and other department heads to ensure the timely and efficient completion of projects, with the goal being properly fabricated material delivered to the job site on time.
• General administrative duties including, but not limited to, the processing of submittals, transmittals, RFIs and change orders to and from the customer and the tracking of open submittals, change orders, RFIs and other open items with customers, issuing Dunning notices as needed. Manage information flow to and from customers and log as required.
• Coordinate and participate in internal weekly project completion meetings to ensure compliance with customer agreements for the delivery of material per schedule.
• Schedule deliveries for customers, coordinate outsource trucking for out of state deliveries. Obtain truck permits as needed and provide truck loading information to the shipping manager to ensure material is delivered in the correct order. Provide bills of lading, packing lists, setting drawings to customers, with exception of furnishing
• Issue purchase orders as needed for special materials or trucking.
• Compile CAD, photographic, and video documentation of noteworthy projects and marketing processes for future training and promotional use.
• Respond to customer inquiries per SLAs and remain in contact with clients to ensure that company is aligned properly with customer's needs and expectations.
• Transmit drawings and product fabrication drawings received from engineering to production and log accordingly
• Coordinate sample matching and approval and the receipt of artifacts.

Executive Support (5-10% of time)

Provide support to President on various items including:

• Marketing

• Correspondence

• Travel

• Special projects

QUALIFICATIONS

• Good organization skills: Ability to multitask in a schedule-driven, high paced environment with the ability to maintain accuracy.
• Good work ethic.
• Ability to work as part of a team.
• Ability to work unsupervised.
• Ability to take direction.
• Willingness to learn.
• Deadline and detail oriented.
• Strong basic math skills
• Strong basic computer skills (Windows, Microsoft Office Products-Excel, Word, PowerPoint, Outlook)
• Ability to read architectural drawings preferred, will train
• Experience with Primavera Expedition will be considered an asset.
• Photo, presentation and video editing skills will be considered an asset.
• Flexible to change, and able to multitask and shift project direction based on customer needs and deadlines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit for extended periods, stand for short periods, or, more frequently, a combination of sitting and standing.

The employee will be required to move concrete sample material up to 25 lbs by hand.

COMPENSATION

$US $22/hr – US$28/hr, depending on qualifications and experience.

BENEFITS

• Paid Time Off
• 8 paid holidays
• Medical insurance
• Company paid basic life insurance and long term disability insurance
• Voluntary benefits: dental, short term disability, permanent life insurance, term life insurance, critical illness insurance, accident insurance
• 401k
• Annual variable pay bonus

This job description is intended to provide an overview of the job and the general nature and level of work to be performed. This description is not to be interpreted as an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

ACS Management Group, LLC is an equal employment opportunity workplace.

Forward resume to:
Michael Paulus - VP Operations

Founded in 1989, ACS is a leading manufacturer serving the precast concrete and cast stone markets across the Midwest, East Coast, and Middle South. Owned and operated by builders and developers, ACS brings deep, practical construction knowledge to every project, allowing challenges to be identified early and resolved with efficient, real-world solutions.

ACS is APA and CSI certified and approved by numerous public agencies, ensuring consistent quality, reliable processes, and cost-effective project execution. Our leadership and production teams bring centuries of combined experience, blending traditional craftsmanship with advanced digital tools and modern fabrication technologies. With long employee tenure and a collaborative, family-oriented culture, ACS is committed to precision, innovation, and excellence in every product we deliver.