Our client, an Agriculture Products organization, is looking for multiple Customer Support Representatives for their Johnston, IA location.
Responsibilities:- Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
- Provide phone support while effectively documenting each interaction.
Requirements:- Skills in interpersonal communications, negotiation, and conflict resolution.
- Excellent written and verbal communication skills
- 6+ months experience with customer service/support experience.
- Proficiency with Microsoft Office products
- High comfort level and experience with consumer software applications.
- Strong computer, research and troubleshooting skills.
- High School Diploma or equivalent
Preferred Qualifications:- Knowledge of agriculture, turf (mowers) and utility vehicles.
- Prior work experience in Agriculture or Technology dealer channels.
- Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.
Why Should You Apply?- Health Benefits
- Referral Program
#mcb
#alljobs
