Assistant Operations Officer

Assistant Branch Operations Officer

Location: Long Beach, CA | Onsite

Opportunity Overview

A community bank is seeking an Assistant Branch Operations Officer to support daily operations and customer service at its Long Beach branch.

Working alongside the Operations Officer, this person will help maintain effective controls, guide branch staff, resolve customer issues, and provide operational coverage during absences. The branch serves business, nonprofit, and consumer customers.

What Makes the Opportunity Different

• Meaningful responsibility across daily branch operations.

• Close collaboration with an experienced Operations Officer.

• Direct involvement in customer service and business account support.

• A branch environment where operational knowledge and sound judgment contribute directly to the team's effectiveness.

Responsibilities

• Support daily branch operations, staff coverage, and customer service.

• Review and approve transactions within delegated authority.

• Review daily reports, balance assigned general ledger accounts, and resolve exceptions.

• Perform cash controls, surprise counts, operational reviews, and monthly certifications.

• Support account-opening activities and required documentation.

• Help maintain adherence to bank policies, procedures, and applicable regulations.

• Prepare assigned BSA monitoring reports and escalate potential risk or loss situations.

• Guide and cross-train colleagues on branch procedures and service expectations.

• Support staff coaching and performance evaluation activities as assigned.

• Identify appropriate product and service referrals based on customer needs.

• Provide operational coverage when the Operations Officer is unavailable.

Ideal Candidate Profile

• Minimum five years of bank branch operations experience, including transaction approval authority and supervisory responsibility.

• Strong understanding of branch controls, reporting, cash handling, and operational procedures.

• Working knowledge of account-opening requirements and common business entity types.

• Sound judgment, attention to detail, and strong verbal and written communication skills.

• Ability to resolve customer issues and support colleagues in a hands-on environment.

• College degree with business coursework preferred, not required.

Extensive direct account-opening experience is not essential if the candidate demonstrates a solid understanding of the process and documentation requirements.

Preferred Business and Service Experience

Experience supporting transactional business accounts and nonprofit customers is helpful. This is an operations and customer service position; candidates are not expected to bring a book of business.

Not a Fit If

• Your experience does not include hands-on branch controls or operational responsibility.

• You prefer duties limited to one narrow banking function.

• You are uncomfortable providing coverage, guiding colleagues, or assisting customers directly.

• An onsite Long Beach position does not fit your commuting needs.

Compensation

The posted base salary range depends on relevant experience.

Confidential Closing

Qualified banking professionals interested in a hands-on branch operations opportunity are invited to inquire confidentially. Employer details will be shared during the recruiting process.

Equal Opportunity Employer.