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This position will be the first point of contact for our agency clients. Applicant must possess excellent communication skills and a friendly and empathetic demeanor that makes the caller feel welcome and supported.
Answering initial inbound calls to the agency. Provide support for existing agents in the agency with claims handling assistance, account maintenance including document management, billing, policy changes, certificates of insurance requests and client database updates.
Active Arizona Property & Casualty Insurance License is preferred but not required, licensing assistance available.
Clear and empathetic communication style for phone and email interactions.
One or more years of experience in a customer-facing role within the insurance sector.
Familiarity with insurance policy language.
Strong organizational habits to manage daily inquiries and documentation needs.