Customer Service Representative

We are looking for a Customer Service Representative to support a busy service environment in Birmingham, Alabama. This Contract position is ideal for someone who communicates clearly, delivers attentive support, and handles customer interactions with professionalism. The person in this role will assist callers, process customer information accurately, and help create a positive experience across each point of contact.

Responsibilities:
• Respond to incoming customer calls with professionalism, empathy, and a solutions-focused approach.
• Assist customers with questions, service requests, and issue resolution while maintaining a high level of satisfaction.
• Enter orders and update customer information accurately within internal systems.
• Manage a steady volume of interactions in a call center setting while meeting service expectations.
• Place outbound calls as needed to follow up on requests, confirm details, or provide updates.
• Document customer conversations, actions taken, and outcomes clearly for ongoing service continuity.• Previous experience in a customer service or call center role.
• Ability to handle inbound and outbound calls with confidence and professionalism.
• Strong data entry and order processing skills with attention to detail.
• Clear verbal communication and active listening skills.
• Comfortable working in a fast-paced environment with changing priorities.
• Basic computer proficiency and the ability to navigate customer service systems efficiently.